Reposting because the other thread reports falsely as resolved
I personally purchased PHB, Xanathar's and Wildemount and pre-ordered Tasha's. Over 100 USD, all to get the characterbuilder, as I already own the books or have pre-odered them physically as well. I have encountered the following issue using Firefox and Edge, so it's not browser-related and as I read here the issue seems to appear a lot.
When creating a Variant Human, my choice of feats is limited to prodigy and firearms specialist! This type of bug seems to have been around a while, what's wrong? It's not a setting issue, I am accepting all sources for races.
On the class side, while I am able to select the Echo Knight subclass from the Wildemount setting, I can't select the Hexblade from Xanathar's. I don't get it.
Characterbuilder to integrate in roll20 is the one feature I want from this site, I have all the books and there are plenty of other sites who offer aides for free.
The only relevant feature here is bugging out on basic stuff, apparently an issue around for years. I can't build the character = I have paid over 100 USD for nothing.
When I recall I was cringing to pay 60 USD for BG3 early access I must say, i want to do more than cringe now. Would you not ask yourself if you are being scammed by an unserious organisation? This seems to be such a recurring issue.
Please settle this terrible basic bug or clarify it as it seems to be recurring, if it's a setting somewhere!!
I m’as sorry you are having difficulties I can assure you that if this is a bug, it is not widespread, as I have no difficulties making use of the character with my purchased content, including the content you have purchased
Here are some things to try to resolve this:
Click on your user name in the upper right of this page. Choose Account, then The Marketplace tab. Under the sync entitlements section of that page, check to see what it says about your entitlements. If it says you need to sync, press the sync button. (Button is visible only if you need to sync)
while on that page, scroll down and check your product licenses. Are those books showing? If not, it is likely that you inadvertently have two accounts. It happens more than you would think here. If they do show, try logging out and logging back in again.
it would also been good to verify that you bought the entire source and not just the compendium only. If that’s not clear on the product license list, go to the marketplace section of the website and take a look at the entries for the books you bought. (You may have to set the filters to show things you have already bought) Do they say “you already own this” or do they show a vastly reduced price?
In fact everything seems to be right on my end. Purchases are showing in my account, I've ony bought the complete books in each case. I have been billed via Paypal yesterday. There is no syncing request. I have only one account
Will contact customer support, it's not resolved but at least I know everything was done right on my end.
I have seen reports of issues with content sharing the last couple of days; maybe your issue is related? In any case, thank you for checking the things I suggestion, A support ticket is definitely the next step.
Reposting because the other thread reports falsely as resolved
I personally purchased PHB, Xanathar's and Wildemount and pre-ordered Tasha's. Over 100 USD, all to get the characterbuilder, as I already own the books or have pre-odered them physically as well. I have encountered the following issue using Firefox and Edge, so it's not browser-related and as I read here the issue seems to appear a lot.
When creating a Variant Human, my choice of feats is limited to prodigy and firearms specialist! This type of bug seems to have been around a while, what's wrong? It's not a setting issue, I am accepting all sources for races.
On the class side, while I am able to select the Echo Knight subclass from the Wildemount setting, I can't select the Hexblade from Xanathar's. I don't get it.
Characterbuilder to integrate in roll20 is the one feature I want from this site, I have all the books and there are plenty of other sites who offer aides for free.
The only relevant feature here is bugging out on basic stuff, apparently an issue around for years. I can't build the character = I have paid over 100 USD for nothing.
When I recall I was cringing to pay 60 USD for BG3 early access I must say, i want to do more than cringe now. Would you not ask yourself if you are being scammed by an unserious organisation? This seems to be such a recurring issue.
Please settle this terrible basic bug or clarify it as it seems to be recurring, if it's a setting somewhere!!
I m’as sorry you are having difficulties I can assure you that if this is a bug, it is not widespread, as I have no difficulties making use of the character with my purchased content, including the content you have purchased
Here are some things to try to resolve this:
Click on your user name in the upper right of this page. Choose Account, then The Marketplace tab. Under the sync entitlements section of that page, check to see what it says about your entitlements. If it says you need to sync, press the sync button. (Button is visible only if you need to sync)
while on that page, scroll down and check your product licenses. Are those books showing? If not, it is likely that you inadvertently have two accounts. It happens more than you would think here. If they do show, try logging out and logging back in again.
it would also been good to verify that you bought the entire source and not just the compendium only. If that’s not clear on the product license list, go to the marketplace section of the website and take a look at the entries for the books you bought. (You may have to set the filters to show things you have already bought) Do they say “you already own this” or do they show a vastly reduced price?
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
Thanks ArwensDaughter for the help.
In fact everything seems to be right on my end. Purchases are showing in my account, I've ony bought the complete books in each case.
I have been billed via Paypal yesterday. There is no syncing request. I have only one account
Will contact customer support, it's not resolved but at least I know everything was done right on my end.
Merci
De rien.
I have seen reports of issues with content sharing the last couple of days; maybe your issue is related? In any case, thank you for checking the things I suggestion, A support ticket is definitely the next step.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk