i just bought the players handbook for dndbeyond but im not getting any of the things it said were included to add to any of my characters. is there a mistake? how can i gain acess to the stuff in this book so i can use it. (i bought it digitally through the marketplace)
Sometimes it takes a while for the system to adjust. Here are some things to try:
-check your entitlements: click on your username in the upper right corner of this page (on mobile, it may be in the menu that looks like a stack of lines); choose account, then the marketplace tab. Look under the first section, titled "Account Entitlements." If it says you need to sync, click on the sync page.
-while you are there, scroll down to the "Current Product Licenses" and make sure that you bought the entirety of the PHB and not the 'compendium only' option. (If you only bought the compendium--which is typically $19.99), you wouldn't be able to use items in the character sheet.
If that doesn't fix it, try logging out, logging back in, and waiting about 20 minutes.
Chances are excellent that the steps above will fix things, but if not, please submit a support ticket. Please be patient, as they can get backed up; please do not submit multiple tickets for this (or any) issue, as multiple tickets is a big part of the back up when it happens.
i just bought the players handbook for dndbeyond but im not getting any of the things it said were included to add to any of my characters. is there a mistake? how can i gain acess to the stuff in this book so i can use it. (i bought it digitally through the marketplace)
Sometimes it takes a while for the system to adjust. Here are some things to try:
-check your entitlements: click on your username in the upper right corner of this page (on mobile, it may be in the menu that looks like a stack of lines); choose account, then the marketplace tab. Look under the first section, titled "Account Entitlements." If it says you need to sync, click on the sync page.
-while you are there, scroll down to the "Current Product Licenses" and make sure that you bought the entirety of the PHB and not the 'compendium only' option. (If you only bought the compendium--which is typically $19.99), you wouldn't be able to use items in the character sheet.
If that doesn't fix it, try logging out, logging back in, and waiting about 20 minutes.
Chances are excellent that the steps above will fix things, but if not, please submit a support ticket. Please be patient, as they can get backed up; please do not submit multiple tickets for this (or any) issue, as multiple tickets is a big part of the back up when it happens.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk