I have the book, and I’ve had it for a while, but it isn’t showing up in my character creation. I’ve checked the marketplace tab, and it is the full content. I’ve also checked the “account entitlements,” and it says that my account is in sync. I don’t understand why I can’t access the content. Is there something else I need to do?
I’d suggest submitting a support ticket, as you have checked all the things we usually suggest. Thank you for 1) reading the forums to find things to check and 2) telling us what things you tried.
Not sure if it's applicable, but on the Race tab of character creation there's a toggle to allow Legacy content. If that's off, the races from anything Legacy will be blocked. Other than that (and what you've already checked) a support ticket is likely needed.
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Talk to your Players.Talk to your DM. If more people used this advice, there would be 24.74% fewer threads on Tactics, Rules and DM discussions.
Not sure if it's applicable, but on the Race tab of character creation there's a toggle to allow Legacy content. If that's off, the races from anything Legacy will be blocked. Other than that (and what you've already checked) a support ticket is likely needed.
A good suggestion, but Xanathar's content is not legacy content. Volo's and the original Mordenkainen's are.
I have the book, and I’ve had it for a while, but it isn’t showing up in my character creation.
I’ve checked the marketplace tab, and it is the full content. I’ve also checked the “account entitlements,” and it says that my account is in sync. I don’t understand why I can’t access the content. Is there something else I need to do?
I’d suggest submitting a support ticket, as you have checked all the things we usually suggest. Thank you for 1) reading the forums to find things to check and 2) telling us what things you tried.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
Not sure if it's applicable, but on the Race tab of character creation there's a toggle to allow Legacy content. If that's off, the races from anything Legacy will be blocked. Other than that (and what you've already checked) a support ticket is likely needed.
Talk to your Players. Talk to your DM. If more people used this advice, there would be 24.74% fewer threads on Tactics, Rules and DM discussions.
A good suggestion, but Xanathar's content is not legacy content. Volo's and the original Mordenkainen's are.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk