That means you've signed in with the wrong account/created a new account, which happens not infrequently. See if you have any emails with purchase confirmations to figure out what login you did use; if you can't figure it out you'll want to open a ticket using the 'Contact Us' link on the bottom of the page. Note that this can take a little time to get a response, as ticketed support doesn't work on the weekends, and there's a holiday in the US on Thursday which will also mean lower staff/response times. Don't ping the ticket if you don't get a response, that slows down response time.
That means you've signed in with the wrong account/created a new account, which happens not infrequently. See if you have any emails with purchase confirmations to figure out what login you did use; if you can't figure it out you'll want to open a ticket using the 'Contact Us' link on the bottom of the page. Note that this can take a little time to get a response, as ticketed support doesn't work on the weekends, and there's a holiday in the US on Thursday which will also mean lower staff/response times. Don't ping the ticket if you don't get a response, that slows down response time.
Birgit | Shifter | Sorcerer | Dragonlords
Shayone | Hobgoblin | Sorcerer | Netherdeep
Sending you a PM