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Title says it all...Is this a known bug or is there something I need to do?
Did you share the content with a Master Tier subscription?
Are they creating their character within the campaign, through the use of the join link?
Yes to both answers
First thing you should try is have them leave and rejoin the campaign. This tends to fix the issue. If this does not work, you should contact the D&D Beyond support site.
A dwarf with a canoe on his back? What could go wrong?
ok thanks
reloading the character didnt work....contacting support now
Last question, have you enabled the content sharing on the campaign page?
yes i have
Title says it all...Is this a known bug or is there something I need to do?
Did you share the content with a Master Tier subscription?
Are they creating their character within the campaign, through the use of the join link?
Yes to both answers
First thing you should try is have them leave and rejoin the campaign. This tends to fix the issue. If this does not work, you should contact the D&D Beyond support site.
A dwarf with a canoe on his back? What could go wrong?
ok thanks
reloading the character didnt work....contacting support now
Last question, have you enabled the content sharing on the campaign page?
yes i have