Why? They said two weeks early access, but at this point, I don't even know if I'm getting the book on release, because there is no sign of getting codes.
They answered me and said it could be a week before I get my code. Needless to say I'm pissed. I 100% will not be using them for bundles in the future. Terrible customer service. They can't even be bothered to fix things in a timely manner.
I bought the deluxe edition from a local retailer. Does this mean I get no DnDBeyond content or is there a key somewhere in the box, book or other products?
I bought the deluxe edition from a local retailer. Does this mean I get no DnDBeyond content or is there a key somewhere in the box, book or other products?
Only the digital/physical bundles bought directly from WOTC include keys for DDB access. The deluxe edition available in brick and mortar shops is a different beast.
I'm willing to give them time, considering it's an American holiday, most people take off the entire week.
Why? They said two weeks early access, but at this point, I don't even know if I'm getting the book on release, because there is no sign of getting codes.
After turning in a ticket last week, Wizards answered today with an email and a redeem key. Everything is all good now. Thank you, Wizards.
They answered me and said it could be a week before I get my code. Needless to say I'm pissed. I 100% will not be using them for bundles in the future. Terrible customer service. They can't even be bothered to fix things in a timely manner.
I bought the deluxe edition from a local retailer. Does this mean I get no DnDBeyond content or is there a key somewhere in the box, book or other products?
Only the digital/physical bundles bought directly from WOTC include keys for DDB access. The deluxe edition available in brick and mortar shops is a different beast.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk