Is anyone having trouble creating/saving an encounter? I receive the message "Error Saving Encounter."
This is everything I've tried...
• Using multiple browsers and devices
• Clearing cache and cookies
• Private and incognito windows
• Verifying all characters in the campaign are finished and are at least level 1
• I created a new account and I was able to build an encounter there. So I'm certain it's an account issue.
• I opened a support ticket and DnDB agreed it's an account issue (see below). They don't know how long it's going to take to fix it. Nobody will contact me when it's fixed. And they referred me to a changelog page for updates. But I don't know what sort of wording I'm supposed to be looking for regarding the update.
I'm pasting the conversation below; please let me know if anybody has ideas or tips...
Thank you for providing that information. If none of the previously provided steps have made any difference and we are reporting available access on the new account from the same devices, I believe it is safe to assume this is a bug with the account. We appreciate you reporting this bug and we have escalated it to the appropriate teams to be investigated further. While I am unable to provide further updates at this time after reporting and escalating this issue, please keep an eye on our changelog here for updates and fixes to D&D Beyond from our Development team.
We appreciate your time and patience and hope you have a wonderful day.
Customer Support Representative
D&D Beyond | Wizards of the Coast
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Is anyone having trouble creating/saving an encounter? I receive the message "Error Saving Encounter."
This is everything I've tried...
• Using multiple browsers and devices
• Clearing cache and cookies
• Private and incognito windows
• Verifying all characters in the campaign are finished and are at least level 1
• I created a new account and I was able to build an encounter there. So I'm certain it's an account issue.
• I opened a support ticket and DnDB agreed it's an account issue (see below). They don't know how long it's going to take to fix it. Nobody will contact me when it's fixed. And they referred me to a changelog page for updates. But I don't know what sort of wording I'm supposed to be looking for regarding the update.
I'm pasting the conversation below; please let me know if anybody has ideas or tips...
Thank you for providing that information. If none of the previously provided steps have made any difference and we are reporting available access on the new account from the same devices, I believe it is safe to assume this is a bug with the account. We appreciate you reporting this bug and we have escalated it to the appropriate teams to be investigated further. While I am unable to provide further updates at this time after reporting and escalating this issue, please keep an eye on our changelog here for updates and fixes to D&D Beyond from our Development team.
We appreciate your time and patience and hope you have a wonderful day.
Customer Support Representative
D&D Beyond | Wizards of the Coast