It is a problem on there end. It occurred sometime after August 28, 2024 as I was able to order my digital PHB which shows in order history of DnDbeyond marketplace and not with all my order history from DnDbeyond for the previous five years. I can no longer purchase anything and it is extremely frustrating not to have any mention of this or articles from DnDbeyond site.
seriously! I can't purchase the new PHB says that some fields are invalid but I've double checked everything and submitted a ticket and I still can't get it and no response to my ticket
Just wanted to say that I solved it :) It was using an existing address, but one of the fields had lost its value somehow (for me it was Province). The adress section was collapsed, so it did not show the missing field. Make sure to extend the Address section (by clicking "update address") and check if something is missing!
EDIT: it had lost the Province value in both Billing and Shipping addresses, so I had to do that twice to get it to work.
Trying to purchase the preorder bundle digital only and I can't get past the shipping page. everything is filled in and it won't let me proceed.
Bumping this topic until I get something from support. I've been dealing with this for a month with no response. Completely unacceptable.
It is a problem on there end. It occurred sometime after August 28, 2024 as I was able to order my digital PHB which shows in order history of DnDbeyond marketplace and not with all my order history from DnDbeyond for the previous five years. I can no longer purchase anything and it is extremely frustrating not to have any mention of this or articles from DnDbeyond site.
GET THIS RESOLVED DnD Beyond!
seriously! I can't purchase the new PHB says that some fields are invalid but I've double checked everything and submitted a ticket and I still can't get it and no response to my ticket
Keep it fun, Keep it real, Keep it safe.
Im also having this problem. I'm clicking the "next:payment" button but nothing happens...what do I do??
Me too, I can't buy a discounted digital book because I press the "next:payment" button but nothing happens
Same here. I can't buy the new Griffon Saddlebags digital book
Just wanted to say that I solved it :) It was using an existing address, but one of the fields had lost its value somehow (for me it was Province). The adress section was collapsed, so it did not show the missing field. Make sure to extend the Address section (by clicking "update address") and check if something is missing!
EDIT: it had lost the Province value in both Billing and Shipping addresses, so I had to do that twice to get it to work.