I logged in this morning after a couple of months of hiatus. I found all of the characters of various levels from 1 to 20 are all gone (30 + or - characters). I am the DM and I created all but one of the characters. I saw them all there only a couple months ago. Some I played and others where players for the one campaign I was going to start. Please tell me that this was just some glitch and that they can be retrieved. I have been a master tier member for about a year+ now and have never had an issue until now.
Hi there! I can see multiple accounts created under the Gmail account you've used to sign up. Reach out to Customer Support; they'll be able to assist you better than we can here.
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Your Friendly Neighborhood Community Manager (she/her) You can call me LT. :)
CM Hat On| CM Hat Off Generally active from 9am - 6pm CDT [GMT-5]. Thank you for your patience if you message me outside of those hours!
Actually, I can recommend just attempting to sign in via Google (you signed in via Wizards) or via Twitch. The account you're looking for on here is named Shadowind13.
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// I am Arenlor Developers should read This Changelog Moderator for D&D Beyond's YouTube, Twitch, and Discord.
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I logged in this morning after a couple of months of hiatus. I found all of the characters of various levels from 1 to 20 are all gone (30 + or - characters). I am the DM and I created all but one of the characters. I saw them all there only a couple months ago. Some I played and others where players for the one campaign I was going to start. Please tell me that this was just some glitch and that they can be retrieved. I have been a master tier member for about a year+ now and have never had an issue until now.
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D&D StaffHi there! I can see multiple accounts created under the Gmail account you've used to sign up. Reach out to Customer Support; they'll be able to assist you better than we can here.
Your Friendly Neighborhood Community Manager (she/her)
You can call me LT. :)
CM Hat On | CM Hat Off
Generally active from 9am - 6pm CDT [GMT-5].
Thank you for your patience if you message me outside of those hours!
Useful Links: Site Rules & Guidelines | D&D Educator Resources | Change Your Nickname | Submit a Support Ticket
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ModeratorActually, I can recommend just attempting to sign in via Google (you signed in via Wizards) or via Twitch. The account you're looking for on here is named Shadowind13.
// I am Arenlor
Developers should read This Changelog
Moderator for D&D Beyond's YouTube, Twitch, and Discord.