The app says a book I own (the new dragon one) has an update available for downloading. It starts the download then reverts to the update available notification.
This time around its Dragon Delves and The Crooked Moon (both books). Tried clearing the app cache, & uninstalling and reinstalling, but as soon as you close the app and restart it, shows "Update Available" and fails to update after trying. Google Play, Beyond, and tablet is all up to date - its on DDB's end that somethings broke.
The app says a book I own (the new dragon one) has an update available for downloading. It starts the download then reverts to the update available notification.
Steps to resolve, please.
Hi @Support, this problem is persisting. Please advise.
Crooked moon pt1,crooked moon pt 2, monsters of darkhaven since the last major moble app update keep saying there are updates available for those titles. I run the update and it just burns up mobile data and goes right back to say "update available". Any other book updates work just fine with activation and completion, but just these three above titles are the only ones that seem to refuse to update. I've already done the forced stop and clear catch, delete and redownload the books, delete the app itself and install + download it he books again. Issue is still there
Contacting support only turned into being told to do the above tricks to try to fix the issue and sent data about the glitch...and nothing. Has anyone else currently dealing with this?
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The app says a book I own (the new dragon one) has an update available for downloading. It starts the download then reverts to the update available notification.
Steps to resolve, please.
This time around its Dragon Delves and The Crooked Moon (both books). Tried clearing the app cache, & uninstalling and reinstalling, but as soon as you close the app and restart it, shows "Update Available" and fails to update after trying. Google Play, Beyond, and tablet is all up to date - its on DDB's end that somethings broke.
Hi @Support, this problem is persisting. Please advise.
I am experiencing the same issue.
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Android v. 15
Crooked moon pt1,crooked moon pt 2, monsters of darkhaven since the last major moble app update keep saying there are updates available for those titles. I run the update and it just burns up mobile data and goes right back to say "update available". Any other book updates work just fine with activation and completion, but just these three above titles are the only ones that seem to refuse to update. I've already done the forced stop and clear catch, delete and redownload the books, delete the app itself and install + download it he books again. Issue is still there
Contacting support only turned into being told to do the above tricks to try to fix the issue and sent data about the glitch...and nothing. Has anyone else currently dealing with this?