The app says a book I own (the new dragon one) has an update available for downloading. It starts the download then reverts to the update available notification. 

Steps to resolve, please.

This time around its Dragon Delves and The Crooked Moon (both books). Tried clearing the app cache, & uninstalling and reinstalling, but as soon as you close the app and restart it, shows "Update Available" and fails to update after trying. Google Play, Beyond, and tablet is all up to date - its on DDB's end that somethings broke.

Quote from Godster1 >>

The app says a book I own (the new dragon one) has an update available for downloading. It starts the download then reverts to the update available notification. 

Steps to resolve, please.

Hi @Support, this problem is persisting. Please advise.

I am experiencing the same issue.

Quote from spamandtuna >>

Are you using iOS or Android?

 Android v. 15

Crooked moon pt1,crooked moon pt 2, monsters of darkhaven since the last major moble app update keep saying there are updates available for those titles. I run the update and it just burns up mobile data and goes right back to say "update available". Any other book updates work just fine with activation and completion, but just these three above titles are the only ones that seem to refuse to update. I've already done the forced stop and clear catch, delete and redownload the books, delete the app itself and install + download it he books again. Issue is still there

  Contacting support only turned into being told to do the above tricks to try to fix the issue and sent data about the glitch...and nothing. Has anyone else currently dealing with this?

I too am experiencing the same issue with the two Crocked Moon books.

As this now seem to be an escalating issue, I will refrain from purchasing any more books untill it is fully solved.

I am getting the same issue with the same 3 books. I am getting more and more frustrated with these bugs. We spend so much money on do da's that seem to break more and more frequently. 

Amen

The issue persist.

Could we please have an an official acknowledgement that this issue exists and that a solution is in the pipeline?

I get that nothing happens overnight, but a simple "we are working on it" update would be fitting,

In the DDB app Dragon Delves, Monsters of Drakkenheim, and the two Crooked Moon books won't update.

Whether I'm on wifi or 5g, when I click on Update it shows downloading, then reverts to Update Available.

Thanx for the help!

I’m having a different problem but with these exact same books. Literally everyday the last week they say they need updating, the update seems to work ok, then next day back to update needed. Either something has glitched or these books are getting a lot of updates 

Quote from Jakobeep >>

The issue persist.

Could we please have an an official acknowledgement that this issue exists and that a solution is in the pipeline?

I get that nothing happens overnight, but a simple "we are working on it" update would be fitting,

 Yup. Total yup.

This is happening for me now with Dungeon Delves.

Quote from spamandtuna >>

Are you using iOS or Android?

 Android

Any solutions yet? (Android user)

Quote from Papatraildoc >>

Any solutions yet? (Android user)

 

 No word as yet...

Still getting this same problem, for some reason these books are locked in an endless cycle of needing updating 

i'm also having this issue. I got Android