just got the email keep on the borderlands is available and I can access the book through the site however the app says buy in marketplace despite me pre-ordering the book when it first went out.
emails are the same as is account syncing; entitlements also synced; wondering what to do next?
Having the same issue, tried that, even tried rebooting the iPad to no effect. Same on my phone. However, through my browser on my MacBook, it shows up correctly as "in library."
Hello,
just got the email keep on the borderlands is available and I can access the book through the site however the app says buy in marketplace despite me pre-ordering the book when it first went out.
emails are the same as is account syncing; entitlements also synced; wondering what to do next?
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ModeratorHave you tried force-closing and restarting the app? That should get it to check for new books.
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/dnd
Same problem here, restarted the app.. deleted and installed again. Restore purchases.. No result.
Hope for a quick solution
I am also having this issue on iOS version 2.80. It’s just with this one book, and nothing else in my library is affected.
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ModeratorIf you check this page, are your Account Entitlements in sync? Is that book listed under Current Product Licenses?
https://www.dndbeyond.com/account/licenses
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/dnd
This did the trick for me.
Having the same issue, tried that, even tried rebooting the iPad to no effect. Same on my phone. However, through my browser on my MacBook, it shows up correctly as "in library."
The Entitlements Sync did the trick. Thank you.
The Entitlements Sync also worked for me.