[DDB Maps VT] Token whitening / map rendering corruption on ASUS Zenbook Snapdragon (Adreno X1-45 GPU) – Chrome/Edge D3D11 issue

Environment:

• Device: ASUS Zenbook Snapdragon (Windows ARM)
• GPU: Qualcomm Adreno X1-45
• OS: Windows 11
• Browsers tested: Chrome + Edge (latest versions)
• External monitor connected (4K), though issue persists across multiple configurations.

Issue:
In D&D Beyond Maps, tokens progressively white out / abstract as zoom level changes. In some cases the map layer disappears entirely while tokens remain visible as white dots/circles.

Behavior is reproducible in both Chrome and Edge.

Observed symptoms:

• Tokens become progressively washed out / white while zooming.
• At certain zoom levels, players and/or DM see tokens rendered as white circles or simplified dots.
• In some cases, the map image layer disappears completely while tokens remain visible.
• Behavior occurs on custom maps and persists after extensive troubleshooting.

Troubleshooting performed:

• Tested multiple map resolutions / exports.
• Tested browser zoom and Windows display scaling changes.
• Tested Chrome/Edge hardware acceleration settings.
• Tested ANGLE backends:
  • D3D11 → reproduces issue
  • D3D11 WARP → rendering issue disappears, but performance/memory usage becomes unusable
  • D3D9 → maps fail to load
• GPU rasterization changes did not resolve issue.
• ASUS MyASUS drivers / firmware fully updated.

Important observation:
Switching Chrome's ANGLE backend to D3D11 WARP (software rendering) resolves the rendering corruption, implying a hardware acceleration / WebGL / ANGLE compatibility issue involving the Qualcomm Adreno stack.

Control comparison:
Roll20 on the same machine/browser/GPU does not exhibit this issue.

Additional browser diagnostics:
Chrome GPU logs showed GPU instability / memory related behavior during testing (GPU process OOM / rendering errors).

Confirmed everything works on Firefox. Seems to only be an issue on Chromium-based browsers.

Hey all! I've been using the dndbeyond maps tool for about a year and it's worked great up to this point. Then last week, for reasons I still can't even guess at, I started having a problem where everything on the map would become translucent and eventually disappear whenever I zoom out. I can only see images clearly when I am zoomed in to almost 300%. Once I start zooming out, it all fades. By the time I decrease the zoom to 100%, most of the stickers have become completely invisible. I can still select and manipulate them, I just can't see them. The original terrain of the map also becomes transparent. By the time I zoom out to 60%, the map has completely faded and I'm just looking at a black screen. The only exception to this problem is that character tokens and monster tokens (and their names) still show up no matter how far out I zoom, but their profile pictures fade out to a white circle.

This happens whether I'm a player or the DM (when I discovered it as a player, it created problems because I was accidentally seeing monster tokens through the fog of war). Nobody else in my party is having this issue. If I log into a different account on the same device, I still have the same problems.

I also noticed that the maps are working normally when I log in on my phone or on another device. Normally I use Microsoft Edge as my browser, but I just tried downloading firefox as a shot in the dark, and the maps worked normally when I was in firefox. So I have workarounds available, but I'd rather not have to keep a secondary browser installed or use a different device in order to fix this problem. I'd greatly appreciate any tips y'all have. Any advice?