I bought the book *VTM: Bound by Blood*, but even after Google Play processed the payment and sent me the purchase receipt, I cannot access the book via the app; on the website, I find nothing under "Orders" or "Licenses" (though it does say my account is already synchronized).I’ve already verified that the Google Play account and the D&D Beyond account are the same.
I bought the book *VTM: Bound by Blood*, but even after Google Play processed the payment and sent me the purchase receipt, I cannot access the book via the app; on the website, I find nothing under "Orders" or "Licenses" (though it does say my account is already synchronized).I’ve already verified that the Google Play account and the D&D Beyond account are the same.
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ModeratorYou may need to contact customer support, then. Make sure to include the order ID from your purchase confirmation email.
https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/226962-customer-support
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