Recently our purchases are not appearing as options during character creation and I'm not certain how to fix this because I have checked all settings and they appear correct? Any assistance would be appreciated.
I noticed you said "our." You playing in a group where one account does all the buying? If so:
Does at least 1 account in the campaign have a master tier subscription, has turned on content sharing for the campaign, and everyone is building their character in said campaign?
Looks like my content sharing got disabled. I don't remember disabling it. I re-enabled it. That fixed *MY* problem... hopefully it helps OP. Thanks Stormknight!
Recently our purchases are not appearing as options during character creation and I'm not certain how to fix this because I have checked all settings and they appear correct? Any assistance would be appreciated.
You need to contact support
https://dndbeyond.zendesk.com/hc/en-us/requests/new?ticket_form_id=602788
I noticed you said "our." You playing in a group where one account does all the buying? If so:
Does at least 1 account in the campaign have a master tier subscription, has turned on content sharing for the campaign, and everyone is building their character in said campaign?
Yes to all. And our subscription is active
This may sound odd, but please get the owner of the master subscription to disable content sharing, then re-enable it.
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Looks like my content sharing got disabled. I don't remember disabling it. I re-enabled it. That fixed *MY* problem... hopefully it helps OP. Thanks Stormknight!
Where do you find that? I looked in settings and didnt see anything
If You have the master subscription, there will be an option to enable content sharing at the top of the campaign's page.