I see the issue now. It is set to have subraces, but the user who published this race did not publish the subraces. I will be rejecting their race, so they will need to resubmit it with the subraces. The race will not work without it's subrace.
I have a similar problem. I purchased a single race several hours hours ago and still can not access it for character creation
Firstly - you shouldn't necro posts. Better to make a new thread.
But in answer to your question - if it's an Eberron race or something - you'll need to toggle Eberron content (or whichever it is) in the Home section of the character creator.
So I got Fizbans Treasury of Dragons, and I want to play the gem dragonborn. when i have EVERYTHING enabled for the character creation, it doesn't appear. what gives?
So I got Fizbans Treasury of Dragons, and I want to play the gem dragonborn. when i have EVERYTHING enabled for the character creation, it doesn't appear. what gives?
I see the issue now. It is set to have subraces, but the user who published this race did not publish the subraces. I will be rejecting their race, so they will need to resubmit it with the subraces. The race will not work without it's subrace.
Nailed it.
Thanks for all this help!
I have a similar problem. I purchased a single race several hours hours ago and still can not access it for character creation
Firstly - you shouldn't necro posts. Better to make a new thread.
But in answer to your question - if it's an Eberron race or something - you'll need to toggle Eberron content (or whichever it is) in the Home section of the character creator.
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So I got Fizbans Treasury of Dragons, and I want to play the gem dragonborn. when i have EVERYTHING enabled for the character creation, it doesn't appear. what gives?
Go here and make sure your entitlements are synced: https://www.dndbeyond.com/account/marketplace (also make sure that you bought the whole book and not just the compendium)
Then make sure that you are checking under the dragonborn race group.
Thank you! I was SURE i had it, but it turns out not? anyway, thank you for the help, and for that link!