If resetting your physical router does not work, I would recommend you open a ticket with our Support team, who may be able to offer further assistance.
I have merged today's issues with the character sheet and encounter builder here into one thread here, as it has been noticed that these issues may be connected. If you are experiencing this problem, here are the steps to take which have helped other users in this thread:
1 ) Log out of your account. 2 ) Clear your browser's cache. 3 ) Reset your physical router, which will clear your router's cache. 4 ) Log back into your account. 5 ) Attempt to navigate back to the page(s) that was/were causing you error.
If these steps do not solve your problem, you may have a more unique issue. In that case, please open a ticket with our Support team who may be able to assist you further.
Hi, I know that this is a several month old thread, but I am currently having the same issue. None of my character sheets will load, and I get the following error:
Error Code: 4f9c70b0332240b4ad3721fc25a87c06
The same problem happens on all my different devices and browsers and I have already tried logging out/in and erasing my cache. Help!
The only reason I joined this site was because someone told me it was handy for all sorts of D&D stuff. So, when I join and am promptly greeted by an error message for the one thing I wanted to use (character creation) I was a little irate, but then I go to these forums to try and fix it and lo' and behold it's been an issue for months.
I've logged out and back in several times, I've cleared history/cache of two different browsers (Firefox and Vivaldi) and I am currently running Windows 10 Home.
If this problem isn't rectified then I see no other option but to bail on this site. I mean, the whole reason I came here was for the character builder and not a single option is valid, each and every time I try to build a character I just get the same (error 500) authentication error with some new string.
Standard with show help active: d18596f3ca45495698be0c9652274dfd
Standard no help: a7bd8d11e99e4407b925b794a4bb2067
46 more minutes and I have done the entire list, in order, again. I can no longer access my sheets or any other character sheets that I have been able to access in the past. I can, however, still access every other aspect of dndbeyond including character creation. I can everything as normal if I use my data instead of my router. I have not changed anything in my system.
Here's a new one. I managed to get into the sheets again, no resetting the router this time. I was in the middle of selecting my ASI and it popped up the authentication error again. This is getting frustrating.
UPDATE: I, nor my buddy can load any of his characters. It seems to be specific to his account. It's in my campaign and neither one of us can edit it. There is no error code, it just reloads the current page. We are both on new PC's, and have tried logging in and out, using Safari, Chrome, and Edge and still no luck Any help would be great, thanks.
If DndBeyond is using AmazonAWS for hosting, that might the problem. They have been having DNS Resolution issues, which would cause the types of errors I was seeing in the browser log....
I would recommend resetting your router, which will clear your router's cache.
Hello LilithWulfeCor,
Please try the following steps:
1 ) Log out of your account, clear your browser's cache, log back into your account. Check if that fixes the problem.
2 ) Reset your router, which clears the router's cache. Check if that fixes your ptoblem.
If the issue continues, please let us know what browser and device you're using.
did that already
If resetting your physical router does not work, I would recommend you open a ticket with our Support team, who may be able to offer further assistance.
I have merged today's issues with the character sheet and encounter builder here into one thread here, as it has been noticed that these issues may be connected. If you are experiencing this problem, here are the steps to take which have helped other users in this thread:
1 ) Log out of your account.
2 ) Clear your browser's cache.
3 ) Reset your physical router, which will clear your router's cache.
4 ) Log back into your account.
5 ) Attempt to navigate back to the page(s) that was/were causing you error.
If these steps do not solve your problem, you may have a more unique issue. In that case, please open a ticket with our Support team who may be able to assist you further.
After many failed attempts, I did that whole sequence, in order, one more time and now have access to my sheets. Thank you.
EDIT: Half hour later, without logging out, I again can not access my sheets.
Hi, I know that this is a several month old thread, but I am currently having the same issue. None of my character sheets will load, and I get the following error:
Error Code: 4f9c70b0332240b4ad3721fc25a87c06
The same problem happens on all my different devices and browsers and I have already tried logging out/in and erasing my cache. Help!
The only reason I joined this site was because someone told me it was handy for all sorts of D&D stuff. So, when I join and am promptly greeted by an error message for the one thing I wanted to use (character creation) I was a little irate, but then I go to these forums to try and fix it and lo' and behold it's been an issue for months.
I've logged out and back in several times, I've cleared history/cache of two different browsers (Firefox and Vivaldi) and I am currently running Windows 10 Home.
If this problem isn't rectified then I see no other option but to bail on this site. I mean, the whole reason I came here was for the character builder and not a single option is valid, each and every time I try to build a character I just get the same (error 500) authentication error with some new string.
Standard with show help active: d18596f3ca45495698be0c9652274dfd
Standard no help: a7bd8d11e99e4407b925b794a4bb2067
Quick Build: 8c7a3b811498497c82ec4e0cbce38658
Randomize: 17615501a66549329f0f401acb12d04c
yup, still broken. Do I need to reset my router every time I want to look at a sheet?
Nichrono, have hope! I have used DnDBeyond extensively over the past year and have never had an issue before today! :)
Same issue for all my characters, code 0426beb9d75e4839bd1279c9d5c07e11
46 more minutes and I have done the entire list, in order, again. I can no longer access my sheets or any other character sheets that I have been able to access in the past. I can, however, still access every other aspect of dndbeyond including character creation. I can everything as normal if I use my data instead of my router. I have not changed anything in my system.
Fix your authentication system.
Hello everyone! I am passing this information on to the team. Thank you for your continued reports. We will keep you updated.
Error Code: 96066b46ec534f80a58acf427ee61bd2
Here's a new one. I managed to get into the sheets again, no resetting the router this time. I was in the middle of selecting my ASI and it popped up the authentication error again. This is getting frustrating.
UPDATE: I, nor my buddy can load any of his characters. It seems to be specific to his account. It's in my campaign and neither one of us can edit it. There is no error code, it just reloads the current page. We are both on new PC's, and have tried logging in and out, using Safari, Chrome, and Edge and still no luck Any help would be great, thanks.
If DndBeyond is using AmazonAWS for hosting, that might the problem. They have been having DNS Resolution issues, which would cause the types of errors I was seeing in the browser log....
I am also having that same problem, cannot edit, view, or even delete a character. I have tired multiple browsers, logging in and out, on mobile, etc.
f91423d201614be38a46d3ed0f568476
From other threads, I see that others have this issue
so here is the link to the character https://www.dndbeyond.com/profile/PrinceSeiker/characters/16846848 it's happening to all my characters as well I'm on google chrome