I sent an email on Sunday asking for help in upgrading my subscription. I received the “out of business hours” email stating I would hear back in 24-72 hours. I didn’t think it would really take 72 hours but here we are pushing 72. So I thought that maybe the forums would be faster. I probably should have started here in hindsight. :-)
I want to move my 5 month old subscription from Hero to Master. Was inquiring if there was any way to get the remaining 7 months credited toward the Master subscription. Does anyone know if D&D Beyond will do that or do I have to burn those last 7 months and start over? Thanks!
They should hopefully get back to you - I had the same issue when I was looking to 'upgrade' and was able to get it sorted. Maybe give it a couple of days before sending another email; what you're aiming to do is possible, so hopefully that provides some solace in the meantime while you wait for a response.
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#Open D&D
Have the Physical Books? Confused as to why you're not allowed to redeem them for free on D&D Beyond? Questions answered here at the Hardcover Books, D&D Beyond and You FAQ
Looking to add mouse-over triggered tooltips to such things like magic items, monsters or combat actions? Then dash over to the How to Add Tooltips thread.
I sent an email on Sunday asking for help in upgrading my subscription. I received the “out of business hours” email stating I would hear back in 24-72 hours. I didn’t think it would really take 72 hours but here we are pushing 72. So I thought that maybe the forums would be faster. I probably should have started here in hindsight. :-)
I want to move my 5 month old subscription from Hero to Master. Was inquiring if there was any way to get the remaining 7 months credited toward the Master subscription. Does anyone know if D&D Beyond will do that or do I have to burn those last 7 months and start over? Thanks!
They should hopefully get back to you - I had the same issue when I was looking to 'upgrade' and was able to get it sorted. Maybe give it a couple of days before sending another email; what you're aiming to do is possible, so hopefully that provides some solace in the meantime while you wait for a response.
#Open D&D
Have the Physical Books? Confused as to why you're not allowed to redeem them for free on D&D Beyond? Questions answered here at the Hardcover Books, D&D Beyond and You FAQ
Looking to add mouse-over triggered tooltips to such things like magic items, monsters or combat actions? Then dash over to the How to Add Tooltips thread.
Thank you Lamoon01!