App on iPad mini 4 will not download the book. It asks if you want to download it, you can click it, but it refreshes everything and doesn't download.
On iPad Pro and experiencing this issue as well. Deleted and reinstalled the app but can no longer see Dragon Heist available for download.....
Re-installing the app is not adviced because it restores an older version of the manifest. That is the reason why you don't see WDH available for download.
I'd suggest opening the App, on My Account tap on your avatar, the go on Custom Support and Check for Manifest Update.
The internet is working fine on my phone both through mobile connection and wifi.
And yes, I have turned it off and on again ;)
Any help would be appreciated. Thanks!
I experienced an issue like this last night. Try going to your My Account page and tapping on your avatar a couple of times. This will cause the hidden Customer Support option to appear. From there, you can try "Check for Manifest Update", which will cause the system to realize that you should be allowed to download this, as it may still think it's locked.
If that doesn't work directly, you may want to reset the Manifest Update Timer... or generally tap on the other options with wild experimentation. I hope this helps! :)
The internet is working fine on my phone both through mobile connection and wifi.
And yes, I have turned it off and on again ;)
Any help would be appreciated. Thanks!
I experienced an issue like this last night. Try going to your My Account page and tapping on your avatar a couple of times. This will cause the hidden Customer Support option to appear. From there, you can try "Check for Manifest Update", which will cause the system to realize that you should be allowed to download this, as it may still think it's locked.
If that doesn't work directly, you may want to reset the Manifest Update Timer... or generally tap on the other options with wild experimentation. I hope this helps! :)
Thanks for the help!
It wasn't quite that easy, but it led me in the right direction.
App on iPad mini 4 will not download the book. It asks if you want to download it, you can click it, but it refreshes everything and doesn't download.
Give it about 30 more minutes for mobile, please. :D
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Fixed, sorry for jumping the gun
No worries! Enjoy! This one seems to be a pretty insane ride.
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When I try to open the map of Waterdeep on my IPad(in the app) it just shows me the cover of Dragonheist.
On iPad Pro and experiencing this issue as well. Deleted and reinstalled the app but can no longer see Dragon Heist available for download.....
Re-installing the app is not adviced because it restores an older version of the manifest. That is the reason why you don't see WDH available for download.
I'd suggest opening the App, on My Account tap on your avatar, the go on Custom Support and Check for Manifest Update.
that did it!
Thanks very much!
Hi, it’s doing the same for me :/
The book downloaded to the app, but the handout pages are empty.
I cannot get the module to load on my Samsung Galaxy Note 8 (Android version 8.0.0).
https://drive.google.com/file/d/101xBawJjOYTxvG7lzKmXNRjif3Rr9G5s/view?usp=sharing
Other mobile modules are working fine.
The internet is working fine on my phone both through mobile connection and wifi.
And yes, I have turned it off and on again ;)
Any help would be appreciated. Thanks!
I experienced an issue like this last night. Try going to your My Account page and tapping on your avatar a couple of times. This will cause the hidden Customer Support option to appear. From there, you can try "Check for Manifest Update", which will cause the system to realize that you should be allowed to download this, as it may still think it's locked.
If that doesn't work directly, you may want to reset the Manifest Update Timer... or generally tap on the other options with wild experimentation. I hope this helps! :)
Thanks for the help!
It wasn't quite that easy, but it led me in the right direction.
I've been checking since Thursday and while it shows up in my online web compendium, it's not showing up in either my Android or IPad app.
Go on My Account, tap on your avatar. Then go on Customer Support and Check for Manifest Update.
The map links are still brining up the cover art on the app.
Run the procedure I suggested here
https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/24035-waterdeep-bug-heist?comment=16
Says no update available.
Then the manifest is up to date, and you need to restart the app with a Wi-Fi connection to update WDH.
Thanks, will try that later