So, after the app update i cannot download my books, i try by downloading it with my mobil data and with wifi, but nothing... i have unistalled the app, and re installed the app, and nothing...
Could you describe in a bit more detail what you are seeing when you try to download the books? Have you tried just downloading a single book at a time (rather than multiple books simultaneously)? Does every book that you try fail to install? Are you storing the app and its content on an SD Card?
We're just trying to narrow down the issue, any feedback is greatly appreciated and we hope to get this problem resolved ASAP.
1- I touch the book, to download a single book, it appear to be downloading i wait and wait at 80 or 90% the downloading bar stops growing but the app show me that the book is still downloading, after 30 min the bar disappear, but it show me that the book is not downloaded, ¨weird...¨, i touch the book , the app ask me if i want to download the book.
2-I try multiple books at once, same result
3- I start Downloading a single book, and i dont go out the app or lock the phone so i can see the app downloading the book, stare the screen the whole time, same result.
4- I make the app download and store the book directly on the phone, same result, I change to the SD card, same result
5- Think that the app is crazy and the books are in my phone so i try to search for a random monster, ask me to download the book, ¨ok app...go on.... download the book¨ ,same result
I manage to make it work but i dont know exactly what was the solution.
1- unistall 3 apps, FIFTH EDITION CHARACTER SHEET, 5TH EDITION SPELLBOOK, DRAGON+, why?, because i notice that the icons for these apps where not the icons there were suppose to be
2-Delete a bunch of photos, why? personal reasons but you have to know the free space on the phone and the SD card are 8+GB prior the delete of the photos
3- Turn Off the phone wait a bit and then Turn it on, why? if It works on most of the things well it´s worth the shot.
Try downloading the books, now the books are on my phone, try searching for random things, apparently all works
This sounds quite similar to the problem I'm having downloading the basic rules ( reported it in the bug 'megathread'). The download starts and then and some point the download progress bar disappears from the notification bar, the app pogress bar disappears next, and then I have to start over as if nothing had happened. I've successfully downloaded everything else (PHB, DMG, MM, Mord, Volo). But I had to do it one book at a time or it would fail. And for some of those it took several attempts.
The main difference between the Basic Rules and everything else is that the file is substantially bigger. That's also the case when you try to download everything at once.
I've tried uninstalling the app, reinstalling it, freeing up space, restarting the phone. No luck.
I updated to the latest App with the new offline listing support. I see on all my content that an update is available. I tapped each book. Each book now has a download symbol, I tap those... and nothing. All my content is now gone and not downloadable.
I have cleared the cache, cleared the data, uninstalled (several times), restarted, powered down, verified that I have 25GB free storage on my phone. Tried it when I had wifi enabled, when I didn't have WiFi enabled, when I was tethering, tried turning ON the wifi restriction and then turning if back off again. Nothing.
running Android 8.0.0
App version 1.1.08
UPDATE: I did nearly everything that ccherrera did (deleted the apps mentioned that I had, wiped 2.9GB of photos, and powered off for about 10 minutes) no change (not that I thought it would, but at least I tried).
UPDATE #2: When I request the download, I get a message telling me the # of bytes that will be downloaded and I respond with an OK. Then I get no feedback whatsoever. No downloading indication at all.
So I still can't download the Basic Rules, which makes the listings far less useful. I did notice there was an update to the app a few days back. Would it help for me to uninstall the app and reinstall it again?
Alas, I am still unable to do it. Same problem. Can download everything but the Basic Rules. Download starts, gets somewhere north of 60%, then just disappears as if nothing had happened.
Now that the manifest updated I can no longer download the monster manual. It definitely appears to be a file size problem. Both the basic rules and the mm are now over 300mb and now I can't successfully download either. I have no problem with the pH, xanathar, mord, Tortle, or volo, so long as I download them one at a time.
It's not a storage problem. And I otherwise have no problem downloading large files.
Previously I could download documents fine. Since the last app update when I got the option to update files, nothing has downloaded. I have over 130gb space unused on the phone, so it's not storage.
Today I purchased Waterdeep: Dungeon of the Mad Mage. I can see the asset in the browser on the website and even read it but the Android App doesn't show that book so that I can select it to download.
I even looked into My Content->Adventures and it doesn't show up there.
I logged out and re-logged into my account through the App but it still isn't available for downloading.
Every time there is a new update I go home with a twinkle in my eye thinking that this time I might be able to download the monster manual . . . Alas, no luck . . .
Today I purchased Waterdeep: Dungeon of the Mad Mage. I can see the asset in the browser on the website and even read it but the Android App doesn't show that book so that I can select it to download.
I even looked into My Content->Adventures and it doesn't show up there.
I logged out and re-logged into my account through the App but it still isn't available for downloading.
Me too! No evidence in the App that Dungeon of the Mad Mage even exists. I can access it online via browser just fine.
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So, after the app update i cannot download my books, i try by downloading it with my mobil data and with wifi, but nothing... i have unistalled the app, and re installed the app, and nothing...
So i cannot use the app :/
State the app version, the manifest version and the operating system of your phone. The mobile team will look at it.
App version 1.1.0.8
Manifest version 1.1.0.8
Android Version 7.0
Hey ccherrera,
Could you describe in a bit more detail what you are seeing when you try to download the books? Have you tried just downloading a single book at a time (rather than multiple books simultaneously)? Does every book that you try fail to install? Are you storing the app and its content on an SD Card?
We're just trying to narrow down the issue, any feedback is greatly appreciated and we hope to get this problem resolved ASAP.
Sure,
1- I touch the book, to download a single book, it appear to be downloading i wait and wait at 80 or 90% the downloading bar stops growing but the app show me that the book is still downloading, after 30 min the bar disappear, but it show me that the book is not downloaded, ¨weird...¨, i touch the book , the app ask me if i want to download the book.
2-I try multiple books at once, same result
3- I start Downloading a single book, and i dont go out the app or lock the phone so i can see the app downloading the book, stare the screen the whole time, same result.
4- I make the app download and store the book directly on the phone, same result, I change to the SD card, same result
5- Think that the app is crazy and the books are in my phone so i try to search for a random monster, ask me to download the book, ¨ok app...go on.... download the book¨ ,same result
UPDATE-
I manage to make it work but i dont know exactly what was the solution.
1- unistall 3 apps, FIFTH EDITION CHARACTER SHEET, 5TH EDITION SPELLBOOK, DRAGON+, why?, because i notice that the icons for these apps where not the icons there were suppose to be
2-Delete a bunch of photos, why? personal reasons but you have to know the free space on the phone and the SD card are 8+GB prior the delete of the photos
3- Turn Off the phone wait a bit and then Turn it on, why? if It works on most of the things well it´s worth the shot.
Try downloading the books, now the books are on my phone, try searching for random things, apparently all works
This sounds quite similar to the problem I'm having downloading the basic rules ( reported it in the bug 'megathread'). The download starts and then and some point the download progress bar disappears from the notification bar, the app pogress bar disappears next, and then I have to start over as if nothing had happened. I've successfully downloaded everything else (PHB, DMG, MM, Mord, Volo). But I had to do it one book at a time or it would fail. And for some of those it took several attempts.
The main difference between the Basic Rules and everything else is that the file is substantially bigger. That's also the case when you try to download everything at once.
I've tried uninstalling the app, reinstalling it, freeing up space, restarting the phone. No luck.
I'm also using Android 7, although 7.1.1
AD
I am experiencing something similar.
I updated to the latest App with the new offline listing support. I see on all my content that an update is available. I tapped each book. Each book now has a download symbol, I tap those... and nothing.
All my content is now gone and not downloadable.
I have cleared the cache, cleared the data, uninstalled (several times), restarted, powered down, verified that I have 25GB free storage on my phone. Tried it when I had wifi enabled, when I didn't have WiFi enabled, when I was tethering, tried turning ON the wifi restriction and then turning if back off again. Nothing.
running Android 8.0.0
App version 1.1.08
UPDATE: I did nearly everything that ccherrera did (deleted the apps mentioned that I had, wiped 2.9GB of photos, and powered off for about 10 minutes) no change (not that I thought it would, but at least I tried).
UPDATE #2: When I request the download, I get a message telling me the # of bytes that will be downloaded and I respond with an OK. Then I get no feedback whatsoever. No downloading indication at all.
We are aware of an issue where the download fails on Android and we'll be sure to update you here once we have something.
Thank you! Viva la beta!
AD
Any word on this? No worries if not, but I wanted to check in. Would love to try out those listings!
AD
So I still can't download the Basic Rules, which makes the listings far less useful. I did notice there was an update to the app a few days back. Would it help for me to uninstall the app and reinstall it again?
AD
I was able to download everything I needed yesterday! Thanks
Alas, I am still unable to do it. Same problem. Can download everything but the Basic Rules. Download starts, gets somewhere north of 60%, then just disappears as if nothing had happened.
AD
Now that the manifest updated I can no longer download the monster manual. It definitely appears to be a file size problem. Both the basic rules and the mm are now over 300mb and now I can't successfully download either. I have no problem with the pH, xanathar, mord, Tortle, or volo, so long as I download them one at a time.
It's not a storage problem. And I otherwise have no problem downloading large files.
AD
iOS 12.0.1, iPhone X
DNDBeyond version 1.1.1
Previously I could download documents fine. Since the last app update when I got the option to update files, nothing has downloaded. I have over 130gb space unused on the phone, so it's not storage.
Today I purchased Waterdeep: Dungeon of the Mad Mage. I can see the asset in the browser on the website and even read it but the Android App doesn't show that book so that I can select it to download.
I even looked into My Content->Adventures and it doesn't show up there.
I logged out and re-logged into my account through the App but it still isn't available for downloading.
Every time there is a new update I go home with a twinkle in my eye thinking that this time I might be able to download the monster manual . . . Alas, no luck . . .
So... new update, and not all my books are gone, now i cannot download anything...
App version 1.1.3.0
Manifest version 1.1.3.0
Android Version 7.0
Me too! No evidence in the App that Dungeon of the Mad Mage even exists. I can access it online via browser just fine.