I've purchased every character race and customization ability from the marketplace to use but when I go to use them in the newest app update it doesn’t work. Instead of taking me to their traits it wants me to purchase the full book even though I do own them separately, I just don’t own the entire book.
I've purchased every character race and customization ability from the marketplace to use but when I go to use them in the newest app update it doesn’t work. Instead of taking me to their traits it wants me to purchase the full book even though I do own them separately, I just don’t own the entire book.
Sorry you're not able to access these items. Could you give me some specific examples of things you're trying to access? We recently added support to access partial content in the app, but there may be something we're missing.
I went into the character races section and can’t access any of the ones I’ve bought separately. For example I own all the customization and when I go to view the traits of Aasimar from Volo’s I can’t access it. I can look it on the website but if I try to look at it in the app it shows me a marketplace screen telling me to purchase the book for the full $29.99. Same thing happens with any race from Mordenkainen’s as well. I try to view Gith and all it does is tell me to pay $29.99 even though I own all the character options in that book.
I’m also having issues with this. Trying to access spells/classes/items that I’ve bought a la carte style just bring me to the marketplace when I try to access them on the app. Any information would be helpful.
I’m also having issues with this. Trying to access spells/classes/items that I’ve bought a la carte style just bring me to the marketplace when I try to access them on the app. Any information would be helpful.
So far nothing known and the updates haven’t fixed it either I’m waiting for that to just happen in the background or them to reply here but so far nothing
I just added a new thread before seeing this one, but I'm experiencing the exact same issue (I purchased sword & coast subclasses and Volo races but am redirected to the marketplace using the app). An update on the thread would be nice to know if it is getting looked into or not.
Is it possible that compendium content is required to access it from the app? If that's the case it would be pretty sad as it is rather expensive compared to the package that is getting my interest.
I just added a new thread before seeing this one, but I'm experiencing the exact same issue (I purchased sword & coast subclasses and Volo races but am redirected to the marketplace using the app). An update on the thread would be nice to know if it is getting looked into or not.
Is it possible that compendium content is required to access it from the app? If that's the case it would be pretty sad as it is rather expensive compared to the package that is getting my interest.
This is a known issue and a fix will be coming in the next few weeks.
I just added a new thread before seeing this one, but I'm experiencing the exact same issue (I purchased sword & coast subclasses and Volo races but am redirected to the marketplace using the app). An update on the thread would be nice to know if it is getting looked into or not.
Is it possible that compendium content is required to access it from the app? If that's the case it would be pretty sad as it is rather expensive compared to the package that is getting my interest.
This is a known issue and a fix will be coming in the next few weeks.
Any word on when the update is coming? Still waiting with great anticipation
We've made some changes behind the scenes and in testing I was able to access ala carte races. (Trying to reproduce your situation) Could you try again and let me know if you're able to access everything you expect? You can refresh your content by pulling-to-refresh on the main Compendium list view of the app.
To clarify, you should be able to go to the races section of the app, tap on one you own, and be prompted to download. The main compendium list view will still take you to the marketplace as intended.
Any word on when the update is coming? Still waiting with great anticipation
We've made some changes behind the scenes and in testing I was able to access ala carte races. (Trying to reproduce your situation) Could you try again and let me know if you're able to access everything you expect? You can refresh your content by pulling-to-refresh on the main Compendium list view of the app.
Thanks!
Yes! Refreshing and then clicking them did prompt me for this i downloaded the parts it said I needed and it's working now! Thank you so much
Any word on when the update is coming? Still waiting with great anticipation
We've made some changes behind the scenes and in testing I was able to access ala carte races. (Trying to reproduce your situation) Could you try again and let me know if you're able to access everything you expect? You can refresh your content by pulling-to-refresh on the main Compendium list view of the app.
Thanks!
Yes! Refreshing and then clicking them did prompt me for this i downloaded the parts it said I needed and it's working now! Thank you so much
Sweet! Thanks for confirming so quickly. :) That should apply to all other types as well, races, monsters, spells, etc, for those following this.
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Lee Smithson Mobile Software Engineer @ CURSE
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I've purchased every character race and customization ability from the marketplace to use but when I go to use them in the newest app update it doesn’t work. Instead of taking me to their traits it wants me to purchase the full book even though I do own them separately, I just don’t own the entire book.
Sorry you're not able to access these items. Could you give me some specific examples of things you're trying to access? We recently added support to access partial content in the app, but there may be something we're missing.
Lee Smithson
Mobile Software Engineer @ CURSE
I went into the character races section and can’t access any of the ones I’ve bought separately. For example I own all the customization and when I go to view the traits of Aasimar from Volo’s I can’t access it. I can look it on the website but if I try to look at it in the app it shows me a marketplace screen telling me to purchase the book for the full $29.99. Same thing happens with any race from Mordenkainen’s as well. I try to view Gith and all it does is tell me to pay $29.99 even though I own all the character options in that book.
I’m also having issues with this. Trying to access spells/classes/items that I’ve bought a la carte style just bring me to the marketplace when I try to access them on the app. Any information would be helpful.
So far nothing known and the updates haven’t fixed it either I’m waiting for that to just happen in the background or them to reply here but so far nothing
I just added a new thread before seeing this one, but I'm experiencing the exact same issue (I purchased sword & coast subclasses and Volo races but am redirected to the marketplace using the app). An update on the thread would be nice to know if it is getting looked into or not.
Is it possible that compendium content is required to access it from the app? If that's the case it would be pretty sad as it is rather expensive compared to the package that is getting my interest.
This is a known issue and a fix will be coming in the next few weeks.
I am the Inquisitor Imperitus. I am judge, jury, and executioner. Draw your last breath now, as I send you to the Nine Hells.
Thanks, great to hear! This is reassuring :)
Amazing news thank you for the update!
Any word on when the update is coming? Still waiting with great anticipation
The dev team are working on fixing issues prior to the Christmas holidays, so hopefully soon!
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We've made some changes behind the scenes and in testing I was able to access ala carte races. (Trying to reproduce your situation)
Could you try again and let me know if you're able to access everything you expect? You can refresh your content by pulling-to-refresh on the main Compendium list view of the app.
Thanks!
Lee Smithson
Mobile Software Engineer @ CURSE
To clarify, you should be able to go to the races section of the app, tap on one you own, and be prompted to download. The main compendium list view will still take you to the marketplace as intended.
Lee Smithson
Mobile Software Engineer @ CURSE
Yes! Refreshing and then clicking them did prompt me for this i downloaded the parts it said I needed and it's working now! Thank you so much
Sweet! Thanks for confirming so quickly. :)
That should apply to all other types as well, races, monsters, spells, etc, for those following this.
Lee Smithson
Mobile Software Engineer @ CURSE