I first made my account for D&D Beyond and purchased the Player Handbook from the browser and all worked as it should. I then downloaded the Android app to my phone, logged in, and everything looked good. I purchased the Xanathar's Guide to Everything from the app using the Google Play Store to pay for the book. That book does not show in my Compendium. I have the Google Play Store receipt. It has been more than 10 hours since the purchase Did I screw something up?
If this is the wrong place to ask about this, please let me know.
If your recent purchase isn't showing, please head over to the D&D Beyond support site and create a ticket. The support team will be able to assist you with this matter.
Hello,
I first made my account for D&D Beyond and purchased the Player Handbook from the browser and all worked as it should. I then downloaded the Android app to my phone, logged in, and everything looked good. I purchased the Xanathar's Guide to Everything from the app using the Google Play Store to pay for the book. That book does not show in my Compendium. I have the Google Play Store receipt. It has been more than 10 hours since the purchase Did I screw something up?
If this is the wrong place to ask about this, please let me know.
Assure that you are using the same account. If that is the case, contact support: https://dndbeyond.zendesk.com/hc/en-us/requests/new?ticket_form_id=602788
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D&D Beyond FoundersIt should definitely work, as purchases are bound to your account.
You can view all account purchases here:
https://www.dndbeyond.com/account/marketplace
If your recent purchase isn't showing, please head over to the D&D Beyond support site and create a ticket. The support team will be able to assist you with this matter.
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