Havent heard back from Support in 2 days

Hello,

I submitted a support ticket (#3972130) 3 days ago and have not heard back. Is there someone else I can contact to ensure support picks up this ticket? Its time sensitive.

Hey there! 

There is no other way to contact support, and just to remind you, submitting a new ticket will push your request back in the queue, resulting in a longer wait.

I've given them a poke, but your continued patience is appreciated as they address your issue. Thanks!

Finally heard back, just took forever. Wish I could a la carte some assistance

Wait you got yours? I'm up to six days of waiting...and I am just trying to give them more money!

I had to respond to the request myself 3 times and post here before I heard back, they also responded within 12 hours after I opened this thread.