I preordered the digital and physical bundle for the PHB24, but I just got an email saying that my physical order was cancelled? I didn't cancel it, so I'm trying to figure out how/why this happened?

Am I the only one that had my order cancelled? I looked through the forums and couldn't find anyone with a recent posting with a similar issue.

Same here

My order was also cancelled. The card I originally used was lost over a month ago so the payment didn't go through. I wasn't given the chance to correct it before they cancelled the order.

Order cancelled here, too.  The email is thin on resolution options, and the link to the support page does not even cover these kinds of issues... what the hell is going on over there????  What do I even do

This issue seems to be HUGE and has affected dozens, if not HUNDREDS, of us. Personally, I used PayPal back in July to buy the Digital/Physical bundle. I got charged for the digital portion back then, but when they tried to charge for the balance, it was "unable to process" with no link for resolution or contact.

Perhaps we wait patiently for the dust to settle a bit and allow Wizards to respond in the way they have gotten used to in the last few years of D&D debacles. If we don't hear back from them in the next 24 hours, I say we send the PINKERTONS to get our books!

I'm paid in full on an expired card, I don't get why they tried to process another payment in the first place... I can update card information, but I thought I already paid? I'ma be pretty upset if I don't get my books... 

Upside, this doesn't seem to have impacted my digital access, but I want that new book smell, and to be able to page through the thing. 

Quote from LaTiaJacquise >>

TL;DR, we can't do anything about it on the forums, so please submit a Customer Support ticket.

 My newest ticket (#4076906) is now 24 hours with no response. My original ticket (4013684) when I first recognized this would be a problem down the road is now 49 days with no response.

edit: I appreciate that it has been noticed. The suggestion in the cancellation email was to simply purchase it from the Marketplace again. If there were an option to do so for the $40.73 (including taxes and shipping) that was part of the original deal I would do so gladly.

edit 2: I also want to make sure this doesn't happen to my DMG and MM when they come out. Right now, I have no reason to believe my DDB physical purchases will ever be sent.

Same here. 

I didn't even get an email confirmation for my first ticket a few weeks ago and I failed to take note of my ticket number. Sigh.

FYI I got an email last night saying they were going to re-post the failed transactions today.  And if I wanted to cancel, to send an email to support with a special subject line before it happens.

Just bought the digital and physical 2024 PHB with Applepay and they cancelled my physical book purchase, but not the ditigital.

I just checked my account and I now have two charges pending for WOTC, the original one for $69.70, and another for $47.21. My purchase history on DDB indicates they are only charging me $22.49 for the digital version, which is 12.49 more than it was as part of the bundle, but 7.50 less than if I purchased it as a standalone, and it doesn't match any of the charges pending on my account. I'm tempted to just call my bank and flag the whole transaction as fraudulent. This is not a great sign for how things are going to work moving forward...

my order was confirmed at 6:28 am, and cancelled for a second time at 5pm.

I asked in my support ticket if I was required to put in a new payment method or if paypal would be charged for the second order, and i've still not heard back.

If I put in a new payment method will they try to charge it again?!?! I'm getting incredibly frustrated that no one is reaching out to me and my ticket, or allowing anywhere for a new payment method to be put in for purchases!

I got a note from PayPal that WOTC was charging me $X, and another from WOTC saying my book is on it's way. I did not have to do anything to fix this after I submitted my Customer Service ticket. My overall price seems correct. Hopefully, you will be as fortunate. Their early solution appeared to involve sending you coupons and such. I did not have to go through that. Apparently, they have fixed (for now) the PayPal problem.

I appreciate the amount of work this took to fix by Customer Service. It was a frustrating few days. I just have to remember how many books and customers they have to deal with. 

same here

I preordered back in July. Got the digital delivered on Sep 3. No email on the physical book. I put a ticket in over a week ago and have not hear NOTHING. The order history shows that "order placed". It would be nice to even know that it is coming at some future date as opposed to this. I don't know if they had a tech-burp and I need to redo something. 

Yesterday I got a ship notice for the Dungeon Master's guide, this morning I was informed my card failed to charge and the order was cancelled.  The card is good, in fact I now have 2 pending charges for the book on it. 

They plainly have issues that they haven't resolved since the PHB came out.

I just got this notice to. I can clearly watch the tracking is inbound, I was charged a couple of weeks ago.

The Email Address I got the notice from was test@dndbeyond.com, which just seems wrong.

 Oh great, looks like I've got two pending charges on my account now....

This is the same issue I had when the 2024 Player's Handbook physical order attempted to post to PayPal and was immediately cancelled. I'm submitting a new ticket now.

Just so you know it seems to have happened again with the DMG just submitted my support ticket.