same question. why you need full shipping info and a valid card for a free item? before you could just click add to collection button and now its gone. why?
So Beyond just decided to ignore people. they removed the option to claim free stuff and tries to collect personal info and card info under a scam known as - free gifts.
So Beyond just decided to ignore people. they removed the option to claim free stuff and tries to collect personal info and card info under a scam known as - free gifts.
Yep crazy how they've said NOTHING about this. Quite shocked that they even let my post stay up this long and it's not been removed by them if I'm being honest.
I was able to claim without entering my CC info, I just typed in the example info and it worked. EX: name Strahd von Zarovitch etc. with jan 2025 as the exp date.
IMO Hasbro wants to sell your data on the backend that's what I think.
Wouldn't surprise me in the slightest. I can't even comment in the official discord without giving out my phone number. Discord doesn't need my phone number. WotC doesn't need my personal address and credit card information for a "free" gift.
And before anyone says "iF iT's FrEe, YoU'rE tHe PrOdUcT" please know that I knew that already.
Everyone with a brain was fired for being too good at their jobs. At least they aren't sending Pinkertons to get back product they released and was sold on their behalf for DnD yet. That's coming in the 2026 revamp of their tos lol.
One, likely not their billing program. Two, probably easier to leave it that way that put in an exception for $0.00 amount items. Three, you can have it not save your data.
Instead of phrasing this as a question, I am re-stating it as a statement:
D&D Beyond team - it is unacceptable to ask for my phone number, home address, and credit card information when I am completing a $0 purchase. I understand that you may prefer to consolidate all "Claim free gift" transactions within your marketplace - that makes sense. But you can't do that if your marketplace doesn't support $0.00 transactions, and right now, it doesn't. I know it sounds entitled saying that this experience is "unacceptable" when I am complaining about something free, but this is NOT free. Giving up my personal information for dubious / unspecified reasons IS a cost, and telling me something is free but then a) requiring my action to "claim" it (instead of just making it publicly available) and then, worse, making me give you this sensitive information adds up to deceptive business practices. If this was a bigger business it would be subject to FTC complaints in the US.
Again, I understand someone might have thought "we can fix that later, the important thing is that we don't have to keep maintaining the code for viewing non-Marketplace "free" items and claiming them there." But whoever said that was wrong.
As an added bonus: lots of people will bounce off of this, so it won't even have the intended affect of incentivizing time on site. You are literally squeezing your own marketing funnel.
Simplicity, and $$$. Easier and cheaper to just have one code system regardless of the price of items. That would be on the cheapskates at Hasboro not DDB.
This is pretty disgusting. Think about it. I already have my payment on file for my DnDBeyond subscription. So why then would you need me to re-enter it for a "free" item?
And why do you need my physical address for a digital good, when it's already on file with my DnDBeyond subscription?
This is a huge miss, and does nothing to rebuild trust in the brand, the site, and the company.
Also, you have a global audience on D&D Beyond. If I put in my address (outside the US, I live in the Netherlands), I can't even get to the next page.
I tried clicking the link here "Products shipping outside the US, checkout on our partner site →" which brings me to the EU site, but that does not have the item available (trust me, I tried searching)... and (on top of that) it has the text "Prefer the digital book only? Head to dndbeyond.com." and a button taking me there. BUT I JUST CAME FROM THAT SITE!!
And it's not really a "shipping" product, is it?
There's also the question whether this whole form and process is GDPR compliant...
I used to be able (as a Beyond subscriber) to just click a button and claim a product. This is not a better process. If only because it doesn't work.
Title says it all.
same question. why you need full shipping info and a valid card for a free item? before you could just click add to collection button and now its gone. why?
Same question.
Same question.
Would love to know the answer to this.
Ditto.
Following.
So Beyond just decided to ignore people. they removed the option to claim free stuff and tries to collect personal info and card info under a scam known as - free gifts.
Yep crazy how they've said NOTHING about this. Quite shocked that they even let my post stay up this long and it's not been removed by them if I'm being honest.
I was able to claim without entering my CC info, I just typed in the example info and it worked. EX: name Strahd von Zarovitch etc. with jan 2025 as the exp date.
IMO Hasbro wants to sell your data on the backend that's what I think.
Wouldn't surprise me in the slightest. I can't even comment in the official discord without giving out my phone number. Discord doesn't need my phone number. WotC doesn't need my personal address and credit card information for a "free" gift.
And before anyone says "iF iT's FrEe, YoU'rE tHe PrOdUcT" please know that I knew that already.
because the site is designed by incompetent people. Just look at how hard it is to find the books you own. Yet finding the dice you own, is so easy
Everyone with a brain was fired for being too good at their jobs. At least they aren't sending Pinkertons to get back product they released and was sold on their behalf for DnD yet. That's coming in the 2026 revamp of their tos lol.
One, likely not their billing program.
Two, probably easier to leave it that way that put in an exception for $0.00 amount items.
Three, you can have it not save your data.
Instead of phrasing this as a question, I am re-stating it as a statement:
D&D Beyond team - it is unacceptable to ask for my phone number, home address, and credit card information when I am completing a $0 purchase. I understand that you may prefer to consolidate all "Claim free gift" transactions within your marketplace - that makes sense. But you can't do that if your marketplace doesn't support $0.00 transactions, and right now, it doesn't. I know it sounds entitled saying that this experience is "unacceptable" when I am complaining about something free, but this is NOT free. Giving up my personal information for dubious / unspecified reasons IS a cost, and telling me something is free but then a) requiring my action to "claim" it (instead of just making it publicly available) and then, worse, making me give you this sensitive information adds up to deceptive business practices. If this was a bigger business it would be subject to FTC complaints in the US.
Again, I understand someone might have thought "we can fix that later, the important thing is that we don't have to keep maintaining the code for viewing non-Marketplace "free" items and claiming them there." But whoever said that was wrong.
As an added bonus: lots of people will bounce off of this, so it won't even have the intended affect of incentivizing time on site. You are literally squeezing your own marketing funnel.
Please fix this. Thank you for reading.
It just adds to how poorly the site is designed
Simplicity, and $$$.
Easier and cheaper to just have one code system regardless of the price of items.
That would be on the cheapskates at Hasboro not DDB.
This is pretty disgusting. Think about it. I already have my payment on file for my DnDBeyond subscription. So why then would you need me to re-enter it for a "free" item?
And why do you need my physical address for a digital good, when it's already on file with my DnDBeyond subscription?
This is a huge miss, and does nothing to rebuild trust in the brand, the site, and the company.
Also, you have a global audience on D&D Beyond. If I put in my address (outside the US, I live in the Netherlands), I can't even get to the next page.
I tried clicking the link here "Products shipping outside the US, checkout on our partner site →" which brings me to the EU site, but that does not have the item available (trust me, I tried searching)... and (on top of that) it has the text "Prefer the digital book only? Head to dndbeyond.com." and a button taking me there. BUT I JUST CAME FROM THAT SITE!!
And it's not really a "shipping" product, is it?
There's also the question whether this whole form and process is GDPR compliant...
I used to be able (as a Beyond subscriber) to just click a button and claim a product. This is not a better process. If only because it doesn't work.