I've tried to report this before and I was basically told to go away and not bother support with questions about how to make the screen readable.
The character builder, the screen for leveling, and even the screen I am typing this on are blindingly white. For someone with normal eyes, it's no problem. For some that have an impairment, it's impossible to read any area with that background. I am able to type this only because I am using the dark theme on my browser which changes only the text entry area to black and uses white text.
This means I can't make new characters except with hours of difficulty and by turning the brightness to minimum and squinting. After, I will have a headache for several more hours. And that covers level 1. Using the character after creation, with the right background, does work.
When I reported the issue, I was told to use the mobile client, which they said had a dark mode... which works exactly as the web page with the character builder and level up screens a bright white.
So, two items, 1. Can you PLEASE make that background configurable? Solid colors are a potential solution with solid black as the best choice for my issues. 2. Can you please ask your support staff to actually test the recommendations that they make? It was disappointing, to say the least, to test both my iPad and my Android and see that the support advice was completely incorrect in both cases. I was very specific. I included screen shots. They simply didn't bother to understand it or they simply didn't bother to test what they thought they knew bfore thinking that was good enough to close the ticket.
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I've tried to report this before and I was basically told to go away and not bother support with questions about how to make the screen readable.
The character builder, the screen for leveling, and even the screen I am typing this on are blindingly white. For someone with normal eyes, it's no problem. For some that have an impairment, it's impossible to read any area with that background. I am able to type this only because I am using the dark theme on my browser which changes only the text entry area to black and uses white text.
This means I can't make new characters except with hours of difficulty and by turning the brightness to minimum and squinting. After, I will have a headache for several more hours. And that covers level 1. Using the character after creation, with the right background, does work.
When I reported the issue, I was told to use the mobile client, which they said had a dark mode... which works exactly as the web page with the character builder and level up screens a bright white.
So, two items,
1. Can you PLEASE make that background configurable? Solid colors are a potential solution with solid black as the best choice for my issues.
2. Can you please ask your support staff to actually test the recommendations that they make? It was disappointing, to say the least, to test both my iPad and my Android and see that the support advice was completely incorrect in both cases. I was very specific. I included screen shots. They simply didn't bother to understand it or they simply didn't bother to test what they thought they knew bfore thinking that was good enough to close the ticket.