too late isn't good enough tho. there are people who specifically bought the digital version for the pre order "early access" that was misleading advertising.
"The Vecna: Eve of Ruin release date is May 21, 2024. However, those who preorder the Eve of Ruin digital version get early access starting May 7. That includes those who bought the Vecna: Eve of Ruin special edition Physical + Digital bundle. "
I have seen several DMs from starplaying posting in the forums as well regarding.
While you can't support "Unofficial Marketing Partners" . I find it strange that all of us + all of these outlets got it extremely wrong and yet exactly the same.
I truly thank you for this. I recognize it's a bit too little, too late for it, but we're working to get these corrected.
If the fix is to update the reporting based on information that WotC provided to their advertising partners and not to grant the early access to digital only pre-orders, then I would officially like to request a cancellation of my pre-order.
I was just told officially through my support ticket (Incident 3875347 Purchased. Not accessible) basically F off. Really really glad wotc / hasbro is celebrating 50years by burning it all to the ground. There is no point to pre-purchase digitally if we don't get early access.
"Greetings,
We appreciate your quick response. Looking at your account, it appears that digital version of Vecna: Eve of Ruin was purchased.
Early Access is available for Physical & Digital bundle orders placed prior to April 30th, 2024 via the D&D Store. For more information about Pre-Orders, please see: Pre-Order FAQ.
We sincerely appreciate your feedback. It's important that your voice is heard and we assure you that requests of this nature are particularly important to our company as we strive to build a better experience for you.
Customer Support Team | Wizards of the Coast Email support is available 24 hours a day, 7 days a week here.
All feedback and suggestions are brought to our internal teams for consideration. Though our internal teams do not respond to feedback directly, please know that it will be heard."
Not going to take out frustration on D&D Beyond customer support staff, but this really is scummy. I pre-ordered Eve of Ruin all the way back in February (2/12) based on getting the early access and the Eldritch Eye adventure.
We had this same debacle for Glory of the Giants. (Fool me twice...shame on me...)
All it says to the customers is to never pre-order and wait on reviews. Marketing blurbs said that digital pre-orders would get early access today.
If that's not true, don't let journalists misrepresent your products by printing outright lies, and be clear and explicit about products yourselves, on your website.
I was already not getting physical products after the License fiasco last year. Now I'm not pre-ordering anything ever again. Welcome to the same realm as video game developers, WotC.
The links all say that preordering the book provided early access to the digital copy on May 7. None of them stated that pre-ordering the digital only copy provided early access. The CBR link even calls out the physical + digital bundle.
I posted a wayback machine image earlier and it clearly shows that a digital only pre-order will release on May 21.
On wayback, view the April 18 version of the page. That is how I took the screen capture shown above.
As you stated, the Wayback image is from April 18th. Those of us who ordered for the early access with the digital-only pre-order seem to all or mostly placed our pre-orders prior to that date. My order was placed March 21st, and I spent a lot of time deciding on whether or not to pre-order. The early access was the deciding factor. I would have no reason to pre-order it otherwise, as I would receive access to it on the normal release date as part of campaign sharing from one of my DM's.
On wayback, view the April 18 version of the page. That is how I took the screen capture shown above.
As you stated, the Wayback image is from April 18th. Those of us who ordered for the early access with the digital-only pre-order seem to all or mostly placed our pre-orders prior to that date. My order was placed March 21st, and I spent a lot of time deciding on whether or not to pre-order. The early access was the deciding factor. I would have no reason to pre-order it otherwise, as I would receive access to it on the normal release date as part of campaign sharing from one of my DM's.
The wayback marketplace featured page from March 26 only lists May 21 as the release date for digital only.
Overall, I have real problems with the marketplace changes as it is not tagging books that I did purchase as owned but all the pages I can find about Vecna is showing the May 21 date for digital only.
Ok. The earliest I can find is from February 14. It states available May 7 for digital preorders. This is a wayback capture so it would not be changed after the fact.
Dude, first off, I'm not sure why you seem so hellbent on proving this very large group of people wrong here. Secondly, I promise you there were multiple places that stated digital got early access. Do you think all of these people, in addition to the reputable 3rd party sites, are lying?
As far as your wayback screenshots are concerned, these look to be from DnD Beyond but if you purchased it before the switch, you would be directed to the DnD site. This is where it stated early access was a perk for digital only.
Trust me, I wouldn't have pre-ordered this through them if it wasn't for the promise of early access.
The featured items list wouldn't necessarily show an early access date in place of the actual release date, so that's not at all conclusive. Besides, I didn't order through the featured items listings, and made my decision to order based on the stated pre-order benefits listed on the product information page. Presumably, the early access information that other people clearly recall was also on the product information page, not a list.
I also pre-ordered the digital only version under the assumption that I would get early access. I could have sworn it said early access for digital as well. I wouldn’t have pre-ordered the digital version if I didn’t get early access. I feel that if you pre-ordered anything for this book you should get early access. Some people don’t need the book or vice versa. This was a cash grab and doesn’t feel right. Kind of feel taken advantage of, especially since they didn’t put a big disclaimer that digital only wasn’t receiving early access. Some may not agree, but not having a disclaimer on there is the same is deliberately not putting one on there. Somebody made a mistake. Oh well, 14 more days I guess. Lame.
Dude, first off, I'm not sure why you seem so hellbent on proving this very large group of people wrong here. Secondly, I promise you there were multiple places that stated digital got early access. Do you think all of these people, in addition to the reputable 3rd party sites, are lying?
As far as your wayback screenshots are concerned, these look to be from DnD Beyond but if you purchased it before the switch, you would be directed to the DnD site. This is where it stated early access was a perk for digital only.
Trust me, I wouldn't have pre-ordered this through them if it wasn't for the promise of early access.
I get frustrated when the goalposts constantly change. People keep asking for earlier captures etc. I do not think people are lying but the previous process was complex and if you wanted digital only, then the Wizards site would track back to D&D Beyond. It is entirely possible that folks saw early access on the bundle page, chose digital and then went back to Beyond to purchase thinking that the early access was carried over. You could not purchase digital only from the Wizards site. You only purchased from Wizards if you were ordering the bundle. You then had to get the code and walk it back to Beyond to get your digital copy. The bundle process always stunk and getting the code was awful and you never got confirmation from Beyond that you had a code pending so I was always worried my digital would not unlock.
I think that there are a ton of valid criticisms for the marketplace change; however, in this instance, I can find zero proof that digital only preorders had early release. I can find multiple instances of the physical + digital preorder as far back at mid-February granting early release.
Did you get the pre-adventure (Vecna: Nest of the Eldritch Eye) if you ordered digital only? That had a $4.99 value. I know that came free with the bundle too.
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too late isn't good enough tho. there are people who specifically bought the digital version for the pre order "early access" that was misleading advertising.
If the fix is to update the reporting based on information that WotC provided to their advertising partners and not to grant the early access to digital only pre-orders, then I would officially like to request a cancellation of my pre-order.
Thank you for responding, I appreciate it.
I was just told officially through my support ticket (Incident 3875347 Purchased. Not accessible) basically F off. Really really glad wotc / hasbro is celebrating 50years by burning it all to the ground. There is no point to pre-purchase digitally if we don't get early access.
"Greetings,
We appreciate your quick response. Looking at your account, it appears that digital version of Vecna: Eve of Ruin was purchased.
Early Access is available for Physical & Digital bundle orders placed prior to April 30th, 2024 via the D&D Store. For more information about Pre-Orders, please see: Pre-Order FAQ.
We sincerely appreciate your feedback. It's important that your voice is heard and we assure you that requests of this nature are particularly important to our company as we strive to build a better experience for you.
Customer Support Team | Wizards of the Coast
Email support is available 24 hours a day, 7 days a week here.
All feedback and suggestions are brought to our internal teams for consideration. Though our internal teams do not respond to feedback directly, please know that it will be heard."
The pre-order page for digital did not say it gave early access. In fact, it listed release of May 21. https://imgur.com/a/3FgBEN3
If you use this link (https://www.dndbeyond.com/marketplace/adventures/vecna-eve-of-ruin-digital-preorder) on wayback, then you can see the April 18 capture.
Not going to take out frustration on D&D Beyond customer support staff, but this really is scummy. I pre-ordered Eve of Ruin all the way back in February (2/12) based on getting the early access and the Eldritch Eye adventure.
We had this same debacle for Glory of the Giants. (Fool me twice...shame on me...)
All it says to the customers is to never pre-order and wait on reviews. Marketing blurbs said that digital pre-orders would get early access today.
If that's not true, don't let journalists misrepresent your products by printing outright lies, and be clear and explicit about products yourselves, on your website.
I was already not getting physical products after the License fiasco last year. Now I'm not pre-ordering anything ever again. Welcome to the same realm as video game developers, WotC.
100% im done with any promises from WoTC. they have thrown away any good will. no preorders because what's the point you get nothing
Digital only pre-orders did not grant early access. I just posted the wayback image showing that digital preorder release date was May 21.
The links all say that preordering the book provided early access to the digital copy on May 7. None of them stated that pre-ordering the digital only copy provided early access. The CBR link even calls out the physical + digital bundle.
I posted a wayback machine image earlier and it clearly shows that a digital only pre-order will release on May 21.
Here is the wayback image of the original store: https://imgur.com/a/3FgBEN3
The other link I posted has to be pasted into the Wayback Machine: https://wayback-api.archive.org
On wayback, view the April 18 version of the page. That is how I took the screen capture shown above.
As you stated, the Wayback image is from April 18th. Those of us who ordered for the early access with the digital-only pre-order seem to all or mostly placed our pre-orders prior to that date. My order was placed March 21st, and I spent a lot of time deciding on whether or not to pre-order. The early access was the deciding factor. I would have no reason to pre-order it otherwise, as I would receive access to it on the normal release date as part of campaign sharing from one of my DM's.
The wayback marketplace featured page from March 26 only lists May 21 as the release date for digital only.
Overall, I have real problems with the marketplace changes as it is not tagging books that I did purchase as owned but all the pages I can find about Vecna is showing the May 21 date for digital only.
The wayback image is dated April 18th. Those of us who ordered early March distinctly remember it stating otherwise.
Free Content: [Basic Rules],
[Phandelver],[Frozen Sick],[Acquisitions Inc.],[Vecna Dossier],[Radiant Citadel], [Spelljammer],[Dragonlance], [Prisoner 13],[Minecraft],[Star Forge], [Baldur’s Gate], [Lightning Keep], [Stormwreck Isle], [Pinebrook], [Caverns of Tsojcanth], [The Lost Horn], [Elemental Evil].Free Dice: [Frostmaiden],
[Flourishing], [Sanguine],[Themberchaud], [Baldur's Gate 3], [Lego].Wayback featured marketplace for March 7: https://imgur.com/a/1NhO6An
It still lists May 21 on the wayback for March 7.
Now do March 6, which is when I preordered.
as spelled out here they have no issue changing information after the fact:
https://youtu.be/M0vb_1KU0LI?si=iTKu5hSU5J_8tdtk
Ok. The earliest I can find is from February 14. It states available May 7 for digital preorders. This is a wayback capture so it would not be changed after the fact.
Dude, first off, I'm not sure why you seem so hellbent on proving this very large group of people wrong here. Secondly, I promise you there were multiple places that stated digital got early access. Do you think all of these people, in addition to the reputable 3rd party sites, are lying?
As far as your wayback screenshots are concerned, these look to be from DnD Beyond but if you purchased it before the switch, you would be directed to the DnD site. This is where it stated early access was a perk for digital only.
Trust me, I wouldn't have pre-ordered this through them if it wasn't for the promise of early access.
The featured items list wouldn't necessarily show an early access date in place of the actual release date, so that's not at all conclusive. Besides, I didn't order through the featured items listings, and made my decision to order based on the stated pre-order benefits listed on the product information page. Presumably, the early access information that other people clearly recall was also on the product information page, not a list.
I also pre-ordered the digital only version under the assumption that I would get early access. I could have sworn it said early access for digital as well. I wouldn’t have pre-ordered the digital version if I didn’t get early access. I feel that if you pre-ordered anything for this book you should get early access. Some people don’t need the book or vice versa. This was a cash grab and doesn’t feel right. Kind of feel taken advantage of, especially since they didn’t put a big disclaimer that digital only wasn’t receiving early access. Some may not agree, but not having a disclaimer on there is the same is deliberately not putting one on there. Somebody made a mistake. Oh well, 14 more days I guess. Lame.
I get frustrated when the goalposts constantly change. People keep asking for earlier captures etc. I do not think people are lying but the previous process was complex and if you wanted digital only, then the Wizards site would track back to D&D Beyond. It is entirely possible that folks saw early access on the bundle page, chose digital and then went back to Beyond to purchase thinking that the early access was carried over. You could not purchase digital only from the Wizards site. You only purchased from Wizards if you were ordering the bundle. You then had to get the code and walk it back to Beyond to get your digital copy. The bundle process always stunk and getting the code was awful and you never got confirmation from Beyond that you had a code pending so I was always worried my digital would not unlock.
I think that there are a ton of valid criticisms for the marketplace change; however, in this instance, I can find zero proof that digital only preorders had early release. I can find multiple instances of the physical + digital preorder as far back at mid-February granting early release.
Did you get the pre-adventure (Vecna: Nest of the Eldritch Eye) if you ordered digital only? That had a $4.99 value. I know that came free with the bundle too.