The release process will probably start in about an hour and a half (when the work day begins at DDB’s HQ in Alabama), and usually takes a couple hours to complete.
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Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/dnd
As usual preordering through dndstore.wizard.com because I’m outside the US and can’t order physical from this site means I don’t get any redemption key, nothing unlocks automatically and the release date now says 12th December rather than 11th November. I swore after the Monster Manual I was never ordering a physical/digital bundle again because of exactly this stuff but apparently I have a short memory
As usual preordering through dndstore.wizard.com because I’m outside the US and can’t order physical from this site means I don’t get any redemption key, nothing unlocks automatically and the release date now says 12th December rather than 11th November. I swore after the Monster Manual I was never ordering a physical/digital bundle again because of exactly this stuff but apparently I have a short memory
I had a similar issue, but if you go to Manage Order, when I clicked a button to debit my account now, I was sent an email with an activation code (or I was able to unlock an activation code on the website - I forget which), and I’ve been able to unlock all the content.
Of course I can’t promise that the same will happen if you click to debit your account now!
As usual preordering through dndstore.wizard.com because I’m outside the US and can’t order physical from this site means I don’t get any redemption key, nothing unlocks automatically and the release date now says 12th December rather than 11th November. I swore after the Monster Manual I was never ordering a physical/digital bundle again because of exactly this stuff but apparently I have a short memory
I had a similar issue, but if you go to Manage Order, when I clicked a button to debit my account now, I was sent an email with an activation code (or I was able to unlock an activation code on the website - I forget which), and I’ve been able to unlock all the content.
Of course I can’t promise that the same will happen if you click to debit your account now!
Thanks but I don’t seem to have that option anywhere. There’s one for “unlock activation key” which you’d think would do something but it only takes me to a set of instructions on how to redeem a key and not the key itself
It wasn’t easy to find. I had to go to my order history, click “Manage” next to the order, then click a second button that said “Manage” and then there was a button to debit my account now.
If your account has been debited then you might have an email in your junk folder that was sent the same time as the debit?
If none of that helps then try raising it with Customer Services. They might be able to help.
It wasn’t easy to find. I had to go to my order history, click “Manage” next to the order, then click a second button that said “Manage” and then there was a button to debit my account now.
If your account has been debited then you might have an email in your junk folder that was sent the same time as the debit?
If none of that helps then try raising it with Customer Services. They might be able to help.
Thanks, found it and finally got to unlock my purchase. As you say it’s not easy to find at all (the entire site is a pain to use)
I have pre ordered my copy of Heroes of Faerun and I am a Master Tier Subscriber. When will I get access to the book?
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ModeratorThe release process will probably start in about an hour and a half (when the work day begins at DDB’s HQ in Alabama), and usually takes a couple hours to complete.
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/dnd
Thanks!
It is in now.
As usual preordering through dndstore.wizard.com because I’m outside the US and can’t order physical from this site means I don’t get any redemption key, nothing unlocks automatically and the release date now says 12th December rather than 11th November. I swore after the Monster Manual I was never ordering a physical/digital bundle again because of exactly this stuff but apparently I have a short memory
I had a similar issue, but if you go to Manage Order, when I clicked a button to debit my account now, I was sent an email with an activation code (or I was able to unlock an activation code on the website - I forget which), and I’ve been able to unlock all the content.
Of course I can’t promise that the same will happen if you click to debit your account now!
Does anyone know if Astarion’s Book of Hungers is also coming out two weeks early for Master Tier subscribers?
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D&D StaffThe digital-only supplements don't get an early release.
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Great - thank you!
Thanks but I don’t seem to have that option anywhere. There’s one for “unlock activation key” which you’d think would do something but it only takes me to a set of instructions on how to redeem a key and not the key itself
It wasn’t easy to find. I had to go to my order history, click “Manage” next to the order, then click a second button that said “Manage” and then there was a button to debit my account now.
If your account has been debited then you might have an email in your junk folder that was sent the same time as the debit?
If none of that helps then try raising it with Customer Services. They might be able to help.
Thanks, found it and finally got to unlock my purchase. As you say it’s not easy to find at all (the entire site is a pain to use)
Thanks Rupert you’re my hero