Welcome to the Support Thread for World of Warcraft: Icecrown Citadel!
If you find any issues with the content from the sourcebook, or using it on a D&D Beyond character, please search the thread (Search forum) before posting in this thread.
RELEASE NOTES
World of Warcraft: Icecrown Citadel brings one of Azeroth's most legendary raids to your table with five double-sided poster maps and a complete digital adventure that carries your party from the Lower Spire to the Frozen Throne.
Access Issues
If you purchased Icecrown Citadel as part of the Collector's Edition Ultimate Bundle, the Ultimate Bundle, or physically from your FLGS, your redemption code for the DDB version of Icecrown Citadel will arrive with the delivery of your physical product. This code can be redeemed here: Redeem Key. IMPORTANT: The code granting access is still tied to your subscription level. Master tier subscribers who redeem this code will have access immediately while Hero tier subscribers will have access on November 10th and Free tier folks will have access on November 17th for wide release.
If you purchased the digital version directly, access is only tied to your account tier: Master tier (available now), Hero tier (November 10th), Free tier (November 17th).
Thank you for your feedback on this rollout - it has been passed up the ladder!
Syncing Entitlements
If you don’t see any of the content from the source, please be sure to resync your entitlements. You can do so by following these steps:
Once completed, your content should appear! If you experience any issues accessing your content please contact our Support Team.
MAGIC ITEMS
The book features 16 new magic items. These magic items are fully supported.
MONSTERS
The book features 20 new monster stat blocks. These monsters are fully supported, with the following note:
The Darkfallen Blood Princes (ICC) Keleseth, Taldaram, and Valanar have variable average initiatives in the compendium, but the listings have them all the same due to the automatic calculation based on their Dex. and PB.
MAPS
The book features 10 maps. These are fully supported and include complete Quickplay and Scene Prep integration.
I purchased this item digitally after seeing the collector's bundle did not have a license for a digital version of World of Warcraft: Icecrown Citadel. However despite having the master tier the product is still unlocked. Isn't this product supposed to be released today for those with master tier?
Also having the issue of not having access to the adventure pack. I could access it earlier today, but opted to read through the WoW setting book first, and now when I try to look at the Icecrown adventure it brings me to the marketplace page (which says I do own it, and my entitlements ARE in sync).
Also having the issue of not having access to the adventure pack. I could access it earlier today, but opted to read through the WoW setting book first, and now when I try to look at the Icecrown adventure it brings me to the marketplace page (which says I do own it, and my entitlements ARE in sync).
Also having the issue of not having access to the adventure pack. I could access it earlier today, but opted to read through the WoW setting book first, and now when I try to look at the Icecrown adventure it brings me to the marketplace page (which says I do own it, and my entitlements ARE in sync).
I also bought the bundle and do not have access to the Icecrown Map Pack
Hey, all! Very, very sorry about this issue. Would you be able to re-sync your entitlements and check again for me?
Hi folks! Trying something to fix this issue. In the next 15 minutes, give your entitlements a check again and see if your access returns. We'll keep working on this!
As a separate note for a similar issue (not the same as this), if you purchased ICC via the Ultimate Bundle or Collector's Edition Ultimate Bundle, your code for Icecrown Citadel will arrive with your physical product.
With the help of the DnDBeyond staff, we figured out so far acess works in private/ incogneto tabs. Atleast it does for me
Yes, hi folks! I believe there's a popular browser extension - will provide more details when I have them - that interferes with out entitlements. Try opening in a private browser window and see if that resolves the issue now!
I tried the browser on my phone and it worked right away. Tried again on my desktop and it still failed. After multiple attempts to clean out my browsing history, it eventually worked and I can now access the content.
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AModestProposal
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D&D Beyond StaffWelcome to the Support Thread for World of Warcraft: Icecrown Citadel!
If you find any issues with the content from the sourcebook, or using it on a D&D Beyond character, please search the thread (Search forum) before posting in this thread.
RELEASE NOTES
World of Warcraft: Icecrown Citadel brings one of Azeroth's most legendary raids to your table with five double-sided poster maps and a complete digital adventure that carries your party from the Lower Spire to the Frozen Throne.
Access Issues
If you purchased Icecrown Citadel as part of the Collector's Edition Ultimate Bundle, the Ultimate Bundle, or physically from your FLGS, your redemption code for the DDB version of Icecrown Citadel will arrive with the delivery of your physical product. This code can be redeemed here: Redeem Key.
IMPORTANT: The code granting access is still tied to your subscription level. Master tier subscribers who redeem this code will have access immediately while Hero tier subscribers will have access on November 10th and Free tier folks will have access on November 17th for wide release.
If you purchased the digital version directly, access is only tied to your account tier: Master tier (available now), Hero tier (November 10th), Free tier (November 17th).
Thank you for your feedback on this rollout - it has been passed up the ladder!
Syncing Entitlements
If you don’t see any of the content from the source, please be sure to resync your entitlements. You can do so by following these steps:
Once completed, your content should appear! If you experience any issues accessing your content please contact our Support Team.
MAGIC ITEMS
The book features 16 new magic items. These magic items are fully supported.
MONSTERS
The book features 20 new monster stat blocks. These monsters are fully supported, with the following note:
The Darkfallen Blood Princes (ICC) Keleseth, Taldaram, and Valanar have variable average initiatives in the compendium, but the listings have them all the same due to the automatic calculation based on their Dex. and PB.
MAPS
The book features 10 maps. These are fully supported and include complete Quickplay and Scene Prep integration.
I purchased this item digitally after seeing the collector's bundle did not have a license for a digital version of World of Warcraft: Icecrown Citadel. However despite having the master tier the product is still unlocked. Isn't this product supposed to be released today for those with master tier?
AModestProposal
Icy throne just keeps bringing me to markplace buy page. It was workign before but is not working now.
Also having the issue of not having access to the adventure pack. I could access it earlier today, but opted to read through the WoW setting book first, and now when I try to look at the Icecrown adventure it brings me to the marketplace page (which says I do own it, and my entitlements ARE in sync).
Worked in the morning and now not working! redirects to store
I also bought the bundle and do not have access to the Icecrown Map Pack
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D&D Beyond StaffHey, all! Very, very sorry about this issue. Would you be able to re-sync your entitlements and check again for me?
Does not allow me to resync, they are already synced. I did that this morning.
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D&D Beyond StaffGotcha! I pushed an update that should hopefully fix everything; are you able to view the book now, or is it still redirecting to the marketplace?
Tried resyncing as the first step in remediation and no change. Still unable to view the content as a master tier subscriber.
AModestProposal
No still not working, was at in morning though
Same here. Wa working but I wanted to read expansion book first and now this one just brings me to marketplace page for physical bundle.
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D&D Beyond StaffHi folks! Trying something to fix this issue. In the next 15 minutes, give your entitlements a check again and see if your access returns. We'll keep working on this!
As a separate note for a similar issue (not the same as this), if you purchased ICC via the Ultimate Bundle or Collector's Edition Ultimate Bundle, your code for Icecrown Citadel will arrive with your physical product.
Still no Acess, the entitilements page seems to be always synced no reset yet. I am using Firefox if that makes a differnce
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D&D Beyond StaffGotcha! I'm going to do one more adjustment and see if that will trigger it for you! Thank you for reporting back!
After the resyncs this morning, it has stayed synced since. No change.
AModestProposal
I also waited and my entitlements are still synced, still no access to ICC.
With the help of the DnDBeyond staff, we figured out so far acess works in private/ incogneto tabs. Atleast it does for me
-
View User Profile
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View Posts
-
Send Message
D&D Beyond StaffYes, hi folks! I believe there's a popular browser extension - will provide more details when I have them - that interferes with out entitlements. Try opening in a private browser window and see if that resolves the issue now!
I tried the browser on my phone and it worked right away. Tried again on my desktop and it still failed. After multiple attempts to clean out my browsing history, it eventually worked and I can now access the content.
AModestProposal