I bought the player's handbook on the D&D Beyond app but later realized i had bought it under the wrong account. After trying and failing to find a way to transfer it to the correct account I decided to just buy it again, but when I try to do so in the app I keep getting an error message saying that I already own the item despite it not showing up in my owned tab. It's also not showing any of the content it would normally unlock as an owned item nor is it showing as available to download, it just shows the purchase option. Has anybody else had this problem and if so how did you fix it? (I tried also letting it sit to see if is was a sync issue but it's now been 2 days of the same problem)
You'll probably have to reach out to customer support to fix this issue.
For anyone happening across this thread prior to doing anything more than basic stuff in the app such as more advanced character customization or spending money in the market place:
DO NOT USE THE APP FOR ADVANCED CUSTOMIZATION OR ESPECIALLY SPENDING MONEY
Until Mobile Beta Testing Bugs & Support subforum has been marked (Discontinued), assume the mobile app is still in BETA and you should use the mobile website or desktop website for anything more advanced than simple playing functions.
I bought the player's handbook on the D&D Beyond app but later realized i had bought it under the wrong account. After trying and failing to find a way to transfer it to the correct account I decided to just buy it again, but when I try to do so in the app I keep getting an error message saying that I already own the item despite it not showing up in my owned tab. It's also not showing any of the content it would normally unlock as an owned item nor is it showing as available to download, it just shows the purchase option. Has anybody else had this problem and if so how did you fix it? (I tried also letting it sit to see if is was a sync issue but it's now been 2 days of the same problem)
You'll probably have to reach out to customer support to fix this issue.
For anyone happening across this thread prior to doing anything more than basic stuff in the app such as more advanced character customization or spending money in the market place:
DO NOT USE THE APP FOR ADVANCED CUSTOMIZATION OR ESPECIALLY SPENDING MONEY
Until Mobile Beta Testing Bugs & Support subforum has been marked (Discontinued), assume the mobile app is still in BETA and you should use the mobile website or desktop website for anything more advanced than simple playing functions.
How to: Replace DEX in AC | Jump & Suffocation stats | Spell & class effect buff system | Wild Shape effect system | Tool Proficiencies as Custom Skills | Spells at higher levels explained | Superior Fighting/Martial Adept Fix | Snippet Codes Explored - Subclasses | Snippet Math Theory | Homebrew Weapons Explained
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