I have tried to buy subscription via multiple payment methods - my PayPal, my husband's PayPal, my visa card and my husband's visa card. In all scenarios, I ensured I had sufficient funds. In all scenarios, I receive an automatic email confirming my subscription has been purchased but no money taken from the payment method chosen. And in all scenarios, roughly one hour later, I would receive an email confirming that the payment wasn't collected and the subscription has failed. This has now happened four times and I do not understand why this is happening. How can I trouble shoot this or resolve this? The cards and accounts are active, there has always been sufficient funds. I don't know what else I can try. I've already created 9 characters and I do not want to delete or cancel any of them...
Edit - sorted!
I have tried to buy subscription via multiple payment methods - my PayPal, my husband's PayPal, my visa card and my husband's visa card. In all scenarios, I ensured I had sufficient funds. In all scenarios, I receive an automatic email confirming my subscription has been purchased but no money taken from the payment method chosen. And in all scenarios, roughly one hour later, I would receive an email confirming that the payment wasn't collected and the subscription has failed. This has now happened four times and I do not understand why this is happening. How can I trouble shoot this or resolve this? The cards and accounts are active, there has always been sufficient funds. I don't know what else I can try. I've already created 9 characters and I do not want to delete or cancel any of them...
Please help!
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