I recently contacted the staff about an issue with purchased content. I'm wondering how long it will take for them to respond to me, and how long it takes them to typically resolve issues.
When contacting support it can usually be 2 to 3 business days for a response. As you may imagine, they've gotten a whole lot busier very quickly, so they may take a little bit longer than usual to respond.
Click ✨ HERE ✨ For My Youtube Videos featuring Guides, Tips & Tricks for using D&D Beyond. Need help with Homebrew? Check out ✨ thisFAQ/Guide thread ✨ by IamSposta.
I recently contacted the staff about an issue with purchased content. I'm wondering how long it will take for them to respond to me, and how long it takes them to typically resolve issues.
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D&D Beyond FoundersHi there,
just want to check - when you say you contacted staff, did you submit a support ticket?
That's the only official mechanism we have for support.
The dedicated support team will receive the ticket and then contact you by email.
thanks,
SK
Pun-loving nerd | Faith Elisabeth Lilley | She/Her/Hers | Profile art by Becca Golins
If you need help with homebrew, please post on the homebrew forums, where multiple staff and moderators can read your post and help you!
"We got this, no problem! I'll take the twenty on the left - you guys handle the one on the right!"🔊
When contacting support it can usually be 2 to 3 business days for a response. As you may imagine, they've gotten a whole lot busier very quickly, so they may take a little bit longer than usual to respond.
Click ✨ HERE ✨ For My Youtube Videos featuring Guides, Tips & Tricks for using D&D Beyond.
Need help with Homebrew? Check out ✨ this FAQ/Guide thread ✨ by IamSposta.
Yea I submitted a support ticket about 2 days ago. Thanks