All of the subclasses I’ve purchased aren’t show up in my account. All of the extras are selected and showing red. But I can only access the base subclasses. Also, some of my newer classes are missing, as well. Artificer is gone from my class selection, too! I’m confused. Can anybody help?
Contact support. They don't work the weekends, so please be patient. Frequently when I see these reports here, the issue turns out to be that the person having the problem as (unknowingly) created two accounts here. I'd encourage you to do what you can to make sure that's not what happened to you.
I'm not sure what you mean by "all of the extras are selected and showing red" can you provide further information?
I'm not sure what you mean by "all of the extras are selected and showing red" can you provide further information?
I think they mean the toggles such as for allowing Homebrew, Critical Role, Playtesting, Eberron, etc.
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Click ✨ HERE ✨ For My Youtube Videos featuring Guides, Tips & Tricks for using D&D Beyond. Need help with Homebrew? Check out ✨ thisFAQ/Guide thread ✨ by IamSposta.
All of the subclasses I’ve purchased aren’t show up in my account. All of the extras are selected and showing red. But I can only access the base subclasses. Also, some of my newer classes are missing, as well. Artificer is gone from my class selection, too! I’m confused. Can anybody help?
Contact support. They don't work the weekends, so please be patient. Frequently when I see these reports here, the issue turns out to be that the person having the problem as (unknowingly) created two accounts here. I'd encourage you to do what you can to make sure that's not what happened to you.
I'm not sure what you mean by "all of the extras are selected and showing red" can you provide further information?
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
I think they mean the toggles such as for allowing Homebrew, Critical Role, Playtesting, Eberron, etc.
Click ✨ HERE ✨ For My Youtube Videos featuring Guides, Tips & Tricks for using D&D Beyond.
Need help with Homebrew? Check out ✨ this FAQ/Guide thread ✨ by IamSposta.
That is correct. But I logged out and signed in, and that seemed to fix it. Thanks for the help!
Logging out and back in is usually the first Mod suggestion for this type of problem, so I'm glad you thought of it.