Hi, I'm somewhat confused regarding the May subscriber perks. I received some new backgrounds, but not all of them and not the ones that are displayed on the subscriber perk page for May. Regarding the frames, I received some that are listed and some that aren't, as well as none of the frames animating. If anyone could help me figure out what might be the issue here I'd greatly appreciate it!
I'm running win10 x64 and an up-to-date chrome (at the time of writing this)
I also had the suggestion come through that although it normally batches through on Mondays and Fridays that it may have been delayed a day due to the Holiday.
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// I am Arenlor Developers should read This Changelog Moderator for D&D Beyond's YouTube, Twitch, and Discord.
Ok I tried all of what you suggested and there's no change, sadly. Just to clarify, these are things I'd be able to access via my character's sheet, correct?
Thanks for the info, I wasn't aware of those extras but those are definitely what I had. The sub perks were available when I woke up and checked after reading this, this morning. I appreciate all the help, thanks to you both
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Hi, I'm somewhat confused regarding the May subscriber perks. I received some new backgrounds, but not all of them and not the ones that are displayed on the subscriber perk page for May. Regarding the frames, I received some that are listed and some that aren't, as well as none of the frames animating. If anyone could help me figure out what might be the issue here I'd greatly appreciate it!
I'm running win10 x64 and an up-to-date chrome (at the time of writing this)
When did you subscribe?
// I am Arenlor
Developers should read This Changelog
Moderator for D&D Beyond's YouTube, Twitch, and Discord.
I subscribed yesterday, 30/6/21. I received some of the perks but not others and the profile avatars don't animate.
Can you make sure that your entitlements are sync'd at https://www.dndbeyond.com/account/marketplace
// I am Arenlor
Developers should read This Changelog
Moderator for D&D Beyond's YouTube, Twitch, and Discord.
It tells me that entitlements are all synced. What's weird is that I got some rewards but not others and also that the animated frames don't animate
The last thing before general troubleshooting would be to try logging out and back in and clearing your cache.
// I am Arenlor
Developers should read This Changelog
Moderator for D&D Beyond's YouTube, Twitch, and Discord.
I also had the suggestion come through that although it normally batches through on Mondays and Fridays that it may have been delayed a day due to the Holiday.
// I am Arenlor
Developers should read This Changelog
Moderator for D&D Beyond's YouTube, Twitch, and Discord.
I'll give this a shot. Also good point on the public holiday, I forgot about that as we didn't have it here. Here goes on then..
Ok I tried all of what you suggested and there's no change, sadly. Just to clarify, these are things I'd be able to access via my character's sheet, correct?
Yes, in the customizations. I don't know when the batch would be pushed through today to verify.
// I am Arenlor
Developers should read This Changelog
Moderator for D&D Beyond's YouTube, Twitch, and Discord.
All good, I can give it a day or two to see. I still have no idea where the other frames came from though
We also gave ALL users some additional Character Sheet Cosmetics. Info can be found here: https://www.dndbeyond.com/forums/d-d-beyond-general/news-announcements/109703-news-character-sheet-cosmetics-a-gift-for-all
I've also checked, the Subscriber perks batch allocation was run, you have been allocated the May Subscriber perks as well.
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Thanks for the info, I wasn't aware of those extras but those are definitely what I had. The sub perks were available when I woke up and checked after reading this, this morning. I appreciate all the help, thanks to you both