so basically I bought the players handbook on the app and it says I own it and cant re-buy it. sadly i cant download it on the app or use it on the app. what do I even do in this situation??
After ensuring that you're logged in to the correct account in the mobile app, try clicking on your profile picture (in the top left) and clicking the 'Restore Purchases' button.
Can you look for an emailed receipt from Google Play for the purchase - on this there will be an order number that starts with GPA. If you can send this through on the Customer Support Ticket, we can reach out to Google manually.
so basically I bought the players handbook on the app and it says I own it and cant re-buy it. sadly i cant download it on the app or use it on the app. what do I even do in this situation??
Contact Customer Support using the link at the bottom of the page.
After ensuring that you're logged in to the correct account in the mobile app, try clicking on your profile picture (in the top left) and clicking the 'Restore Purchases' button.
I go to where you say in the app, but there is no restore purchase button.
Are you on iOS or Android?
Im on android
Can you look for an emailed receipt from Google Play for the purchase - on this there will be an order number that starts with GPA. If you can send this through on the Customer Support Ticket, we can reach out to Google manually.
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Yes, I will try this. I have a receipt with such numbers, thank you