Go to your account page and click the Marketplace tab. In the first section, “Account Entitlements,” check to see if it says you need to sync. If so, click the sync button. Then check the next section, “Subscriptions.” Does the Hero Tier subscription show up there?
Why can't I create infinite characters? I purchased the hero subscription.
Try closing and restarting the app
Go to your account page and click the Marketplace tab. In the first section, “Account Entitlements,” check to see if it says you need to sync. If so, click the sync button. Then check the next section, “Subscriptions.” Does the Hero Tier subscription show up there?
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk