Hello. I have been waiting three weeks now for two of my accounts to be merged. One has a subscription and one has all of my home brew content. Is this kind of wait time normal? Is the merger even possible?
From what I've heard/seen in the forums, 3 weeks or more is currently "normal" for customer support to get back to you. While they've always been swamped/understaffed, it seems to be worse of late. I have noticed that the one person on the forums who was known to be on the customer support staff has gone from red (staff) to orange (moderator), so I'm guessing that means he's no longer working in the customer support division.
You could try posting your support ticket here; its possible a moderator will see it and try to check in with the support staff. I will say, don't file repeated support tickets for it. That kicks you back to the back of the line.
Hello. I have been waiting three weeks now for two of my accounts to be merged. One has a subscription and one has all of my home brew content. Is this kind of wait time normal? Is the merger even possible?
From what I've heard/seen in the forums, 3 weeks or more is currently "normal" for customer support to get back to you. While they've always been swamped/understaffed, it seems to be worse of late. I have noticed that the one person on the forums who was known to be on the customer support staff has gone from red (staff) to orange (moderator), so I'm guessing that means he's no longer working in the customer support division.
You could try posting your support ticket here; its possible a moderator will see it and try to check in with the support staff. I will say, don't file repeated support tickets for it. That kicks you back to the back of the line.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
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Thank you so much! I knew they were swamped, but three weeks? Wow. I'll definitely just be patient then. Thank you so much for the help!