I've been trouble shooting this issue for the past month and a half and limping along, but having exhausted every potential solution I found on the internet and suggested by friends I'm deciding to post here. After deleting a copied character some 1 1/2 months ago, my characters page will not complete loading, exclusively on my home desktop. I have no problems on my phone or ipad, or my account on other computers. I do have a VPN, but was using it well before this issue occurred and have experimented with turning it off, taking it off the computer etc. I have deleted all cookies and completely reset my browser as well. Same result using different browsers. There is no error screen, the page just continues to load blank and never loads. I can still get into campaigns, but if I click on my or anybody elses character, I get the same result. I play remotely a few times a month, any help with this would be greatly appreciated as its super convenient to use character sheets on my computer. Thanks!
Thanks for trying so many things before posting! Have you tried logging out of DDB and logging back in? That's one thing I don't see on your list of things you have tried.
Hello!
I've been trouble shooting this issue for the past month and a half and limping along, but having exhausted every potential solution I found on the internet and suggested by friends I'm deciding to post here. After deleting a copied character some 1 1/2 months ago, my characters page will not complete loading, exclusively on my home desktop. I have no problems on my phone or ipad, or my account on other computers. I do have a VPN, but was using it well before this issue occurred and have experimented with turning it off, taking it off the computer etc. I have deleted all cookies and completely reset my browser as well. Same result using different browsers. There is no error screen, the page just continues to load blank and never loads. I can still get into campaigns, but if I click on my or anybody elses character, I get the same result. I play remotely a few times a month, any help with this would be greatly appreciated as its super convenient to use character sheets on my computer. Thanks!
Thanks for trying so many things before posting! Have you tried logging out of DDB and logging back in? That's one thing I don't see on your list of things you have tried.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
Yes, I did haha sorry forgot to mention that.
No worries. I think at this point you may need to contact support (see link in my signature)
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk