last week i opened dndbeyond to see none of my characters were there. Then i noticed that the page just wont load. I ended up using the app but the entire session it wouldnt load after refreshing and restarting my laptop. I took to reddit and tried clearing myu google cache and cookies but that didnt work either.
I have had this problem for months now. I have logged out, cleared cache/cookies, turned off VPN, turned off extensions, tried 2 different browsers that don't have extensions... Nothing works. I cannot access the my characters page or individual character sheets via direct link on my laptop. Mobile has been fine the whole time. I would love to know if there's anything else I should try, as this is infuriating.
Edited to add: My primary browser is Chrome (currently Version 114.0.5735.199 (Official Build) (64-bit)), in which I normally have extensions active, but have also tried with all extensions turned off.
I have also tried Edge (currently Version 114.0.1823.67 (Official build) (64-bit)), with no extensions, and Firefox (currently 115.0.1 (64-bit)) with no extensions.
2nd edit: It just occurred to me that it might be an issue with the 64-bit version of the browsers, so I just installed Firefox 32-bit, cleared cache/cookies, and tried again, and that did not change the behavior either.
Do any of your characters have non-alphanumeric characters in their names? Or accented letters? That can sometimes cause problems, although I don't know that i've seen this specific problem related to that. If so, try renaming them on mobile since you have access there.
last week i opened dndbeyond to see none of my characters were there. Then i noticed that the page just wont load. I ended up using the app but the entire session it wouldnt load after refreshing and restarting my laptop. I took to reddit and tried clearing myu google cache and cookies but that didnt work either.
Other things to try:
-if you use a VPN or browser extensions, try disabling them and see if that fixes it
-try a different browser and see if the works there
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
I have had this problem for months now. I have logged out, cleared cache/cookies, turned off VPN, turned off extensions, tried 2 different browsers that don't have extensions... Nothing works. I cannot access the my characters page or individual character sheets via direct link on my laptop. Mobile has been fine the whole time. I would love to know if there's anything else I should try, as this is infuriating.
Edited to add: My primary browser is Chrome (currently Version 114.0.5735.199 (Official Build) (64-bit)), in which I normally have extensions active, but have also tried with all extensions turned off.
I have also tried Edge (currently Version 114.0.1823.67 (Official build) (64-bit)), with no extensions, and Firefox (currently 115.0.1 (64-bit)) with no extensions.
2nd edit: It just occurred to me that it might be an issue with the 64-bit version of the browsers, so I just installed Firefox 32-bit, cleared cache/cookies, and tried again, and that did not change the behavior either.
Do any of your characters have non-alphanumeric characters in their names? Or accented letters? That can sometimes cause problems, although I don't know that i've seen this specific problem related to that. If so, try renaming them on mobile since you have access there.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
I had some with commas or apostrophes. I changed the 6 I could access, but there is some punctuation left in archived builds.
I cleared cookies, and tried again in Chrome and Firefox, but I still could not access the my characters page.
same, all my characters are gone