I've had this issue for over a year, emailed them twice about it and only got copy-paste replies about "this has been forwarded to the appropriate teams, thank you for your feedback" etc. Now it's affecting more of my books than before. All purchased individually. Tome of Foes was first, now it's doing Van Richten's and Explorer's Guide to Wildemount too.
Not an entitlement sync issue, not a legacy monster filter issue, it's literally a bug where the tool thinks you don't own something you do. You can access the statblocks just fine outside of the encounter builder tool.
I've had this issue for over a year, emailed them twice about it and only got copy-paste replies about "this has been forwarded to the appropriate teams, thank you for your feedback" etc. Now it's affecting more of my books than before. All purchased individually. Tome of Foes was first, now it's doing Van Richten's and Explorer's Guide to Wildemount too.
Not an entitlement sync issue, not a legacy monster filter issue, it's literally a bug where the tool thinks you don't own something you do. You can access the statblocks just fine outside of the encounter builder tool.
100%. This is total crap. They’ve been telling everyone the same thing then ignoring it. The only way we’ll get this fixed is if someone could get a top podcaster to report it and give some bad press. Lazy DM. Or maybe Rascal news could report on it.
> Gold Medal for "Outstanding Book of the Year" in 2012 Independent Publisher Book Awards > National Indie Excellence Book Award finalist > A Greater Monster named a "Top 10 Book of 2012" by Common Ills blog > Listed in "10 Hot Chicago Reads for Chilly Nights" on Refinery29.com
I was able to successfully get my issue with ID:RotFM content fixed by submitting a support ticket here: https://dndbeyond-support.wizards.com/hc/en-us/requests/new/ . Took around a business day to get it resolved. I did not try emailing or anything beyond posting here first. I highly recommend submitting a ticket with the proof of your previous purchases/redemptions.
I selected "D&D Beyond Help" / "Content Issues" / "Missing Purchased Content", and then filled in the other data, including order number (from my account history) for the missing content, locations where I couldn't access, etc. Note that I do have a paid "Master"-level subscription; I can't say whether that impacts anything or not.
NOTE: What I got access to was "Legacy" tagged items, which was what would have been accessible when I bought it, and I'm personally fine with that. I'm now able to access the creatures in Maps, Encounter Builder, and the "library".
I was able to successfully get my issue with ID:RotFM content fixed by submitting a support ticket here: https://dndbeyond-support.wizards.com/hc/en-us/requests/new/ . Took around a business day to get it resolved. I did not try emailing or anything beyond posting here first. I highly recommend submitting a ticket with the proof of your previous purchases/redemptions.
I selected "D&D Beyond Help" / "Content Issues" / "Missing Purchased Content", and then filled in the other data, including order number (from my account history) for the missing content, locations where I couldn't access, etc. Note that I do have a paid "Master"-level subscription; I can't say whether that impacts anything or not.
NOTE: What I got access to was "Legacy" tagged items, which was what would have been accessible when I bought it, and I'm personally fine with that. I'm now able to access the creatures in Maps, Encounter Builder, and the "library".
Hope this helps others get their issues resolved!
I can confirm this worked for me as well. WTH? Why should you have to go through this? I put in a ticket a few weeks back...nothing. Did what Lohre suggested and fixed within an hour. I did attach a screenshot of my purchases. I'm not sure what is going on. But it is fixed for me. Good luck for those still having issues
Oh! Nice! Finally resolved! Hurray! MTOF and EGTW work again for me at least. I have not checked all monsters, but I checked a couple of eladrin, fiends, drow, and Aeorians, and those all worked.
i never did get a response to my support ticket... but it does look like the issue has been fixed, finally. I still think the lack of communication on this issue was utterly shocking.
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I've had this issue for over a year, emailed them twice about it and only got copy-paste replies about "this has been forwarded to the appropriate teams, thank you for your feedback" etc. Now it's affecting more of my books than before. All purchased individually. Tome of Foes was first, now it's doing Van Richten's and Explorer's Guide to Wildemount too.
Not an entitlement sync issue, not a legacy monster filter issue, it's literally a bug where the tool thinks you don't own something you do. You can access the statblocks just fine outside of the encounter builder tool.
after a couple emails with support, and numerous screenshots proving It wasn't on my end, I got an answer/not answer:
"Looks like you stumbled on a bug. Keep an eye on the change log to know when its fixed."
100%. This is total crap. They’ve been telling everyone the same thing then ignoring it. The only way we’ll get this fixed is if someone could get a top podcaster to report it and give some bad press. Lazy DM. Or maybe Rascal news could report on it.
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> A Greater Monster named a "Top 10 Book of 2012" by Common Ills blog
> Listed in "10 Hot Chicago Reads for Chilly Nights" on Refinery29.com
RESOLVED via support ticket
I was able to successfully get my issue with ID:RotFM content fixed by submitting a support ticket here: https://dndbeyond-support.wizards.com/hc/en-us/requests/new/ . Took around a business day to get it resolved. I did not try emailing or anything beyond posting here first. I highly recommend submitting a ticket with the proof of your previous purchases/redemptions.
I selected "D&D Beyond Help" / "Content Issues" / "Missing Purchased Content", and then filled in the other data, including order number (from my account history) for the missing content, locations where I couldn't access, etc. Note that I do have a paid "Master"-level subscription; I can't say whether that impacts anything or not.
NOTE: What I got access to was "Legacy" tagged items, which was what would have been accessible when I bought it, and I'm personally fine with that. I'm now able to access the creatures in Maps, Encounter Builder, and the "library".
Hope this helps others get their issues resolved!
I can confirm this worked for me as well. WTH? Why should you have to go through this? I put in a ticket a few weeks back...nothing. Did what Lohre suggested and fixed within an hour. I did attach a screenshot of my purchases. I'm not sure what is going on. But it is fixed for me. Good luck for those still having issues
This is what I did and only got the email response above. Still not resolved.Seems to be working now. Maybe they got the bug fixed?
Oh! Nice! Finally resolved! Hurray! MTOF and EGTW work again for me at least. I have not checked all monsters, but I checked a couple of eladrin, fiends, drow, and Aeorians, and those all worked.
Check Licenses and Resync Entitlements: < https://www.dndbeyond.com/account/licenses >
Running the Game by Matt Colville; Introduction: < https://www.youtube.com/watch?v=e-YZvLUXcR8 >
D&D with High School Students by Bill Allen; Season 1 Episode 1: < https://www.youtube.com/watch?v=52NJTUDokyk&t >
I just checked a few of the ones I was experiencing problems with, and it does appear to be fixed now! FINALLY
i never did get a response to my support ticket... but it does look like the issue has been fixed, finally. I still think the lack of communication on this issue was utterly shocking.