Monstrous Compendium Vol. 1: Spelljammer Creatures
Frozen Sick
D&D Beyond Basic Rules
Basic Rules (2014)
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Monstrous Compendium Vol. 1: Spelljammer CreaturesFrozen SickD&D Beyond Basic RulesBasic Rules (2014)Sign in to view your library & saved favorites.
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Hello and Good day,
The concern I'm having is that I'm not allowed to purchase digital content cause My account is signed on through the homepage but when I go to marketplace I go into this infinite sign in loop and its not allowing me to purchase digital content. I would like to see what I can do and how I can fix this problem.
Mekil R Hawkins (Dungeon Master 5e)
Email: protismal22@gmail.com
[roll]1d20[/roll]
Same issue.
do you have any extensions running? if so disable them and check if that solves the problem. If that doesn't help reach out to CS
I have the exact same problem. Tried signing in on my laptop on chrome and edge, on my phone via chrome, but nothing worked...
same problem
This has been going on for a month now for me. Doesn't matter laptop or browser.....
Same
Found a solution for me. If you have an existing shipping address, try the update address button. I had an address already, but my province/state wasn't there for some reason. Hopefully that works for you too!
Same problem. I’ve reached out to customer support and they just closed the first ticket with no response and then politely told me there was nothing they could do the second time. It’s been 195 days since then.
I have this same problem. Hey WOTC, I can't buy your new material until you tell someone how to fix this.
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ModeratorDo you get the same issue in another browser or on another device?
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/dnd
I have only one device with DnD Beyond. A laptop. Two different browsers, same thing.
I've been having this same issue, and it doesn't look like they have any plans to fix it unfortunately.
I did manage to find a workaround by ordering on my phone instead of my laptop (just make sure you're using the browser and not the app)
I am having this same issue in 2026. If I find an answer I will try to remember to come back.
I was having the same issue after the marketplace glitched a bit when trying to purchase the class packs. I was lucky that it seemed to fix itself after the Northlands release. But I had the issue for about 20 days before it got fixed. Tech support did offer the temp solution of creating a new account and make purchases as gifts and redeeming the codes on my main account. You should see if another account can log in from your device to see if it is a device issue or an account side issue.
I can't sign in at all, just sends me back to https://marketplace.dndbeyond.com whenever I try.
Even with another account (such as having a friend log in on that device)?