I’ve just given up and sent a message to customer service, I suggest everyone else does the same. If they help me solve it I’ll share the solution but I suspect being bombarded with email tickets might work better than reporting here
I’ve just given up and sent a message to customer service, I suggest everyone else does the same. If they help me solve it I’ll share the solution but I suspect being bombarded with email tickets might work better than reporting here
on 2025.08.05 I created a support case with WoC; Issue# 4641630.
Let's just say it is going to be a while - they clearly are having a hard time even understanding or visualizing the issue. I've sent them screen shots, and videos demonstrating the behavior. I even directed them to this post!
They kept telling me to clear my browser cache and to sync my entitlements. I did what they asked, but nothing is fixed. Same issue of the four titles constantly needed "updating".
One thing I did notice, and curious if the behavior is the same with others... depending upon how you 'download' the update:
1) when I click update on each item individually, the book begins updating, but when it gets to 50%, it instantly jumps to 100%. I do not consider this normal, because when I update other titles (other than the 4 aforementioned affected books), they continue a normal progression beyond 50%, counting all they way up to 100% progressively.
2) when I click the 'update all' option, the 4 affected books begin updating "normally"; This does NOT fix the continual update issue - just a difference in the update behavior of the 4 books.
ATTENTION DNDBEYOND
Clearly many folk having this issue. Your advice on next steps would be GREATLY appreciated. A lack of action eould be v disappointing.
Thank you in advance.
I’ve just given up and sent a message to customer service, I suggest everyone else does the same. If they help me solve it I’ll share the solution but I suspect being bombarded with email tickets might work better than reporting here
I agree.
Ticket submitted.
What's the process to submit a ticket?
on 2025.08.05 I created a support case with WoC; Issue# 4641630.
Let's just say it is going to be a while - they clearly are having a hard time even understanding or visualizing the issue. I've sent them screen shots, and videos demonstrating the behavior. I even directed them to this post!
They kept telling me to clear my browser cache and to sync my entitlements. I did what they asked, but nothing is fixed. Same issue of the four titles constantly needed "updating".
One thing I did notice, and curious if the behavior is the same with others... depending upon how you 'download' the update:
1) when I click update on each item individually, the book begins updating, but when it gets to 50%, it instantly jumps to 100%. I do not consider this normal, because when I update other titles (other than the 4 aforementioned affected books), they continue a normal progression beyond 50%, counting all they way up to 100% progressively.
2) when I click the 'update all' option, the 4 affected books begin updating "normally"; This does NOT fix the continual update issue - just a difference in the update behavior of the 4 books.