My character creator won't work. It won't let me edit or view any of my characters. I've tried to restart my computer, but to no avail. It works on other devices, but not this one. Everything else on D&D Beyond works, and it's the only website that does this. Suggestions?
It might be the _ in your username. I've seen multliple reports of of similar issues caused by "special" characters in user names. I don't think of _ as a special character, but it might be. If that's the case, you can try requesting a name change credit. (Chances are, actually, a moderator may come along and offer you one before you get around to requesting one)
My character creator won't work. It won't let me edit or view any of my characters. I've tried to restart my computer, but to no avail. It works on other devices, but not this one. Everything else on D&D Beyond works, and it's the only website that does this. Suggestions?
It might be the _ in your username. I've seen multliple reports of of similar issues caused by "special" characters in user names. I don't think of _ as a special character, but it might be. If that's the case, you can try requesting a name change credit. (Chances are, actually, a moderator may come along and offer you one before you get around to requesting one)
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
Hello Narwhal_King, could you please post a link to one of your characters? Myself or another moderator will take a look for you.
Please use the direct URL from the address bar of your browser, and not the share link.
Here you go. Thank you!
Thank you Narwhal_King! With that extra information, here are a few things to try / check:
1 ) Is the device that isn't working using a school or work network?
-> If yes, it sounds as though the network is blocking the character builder.
2 ) Try logging out, clearing your browser cache, and logging back in.
If neither of those solve your problem, you can try to reset your router, which will clear it's cache.
If that doesn't help, I would recommend reaching out to our Support team who would be able to assist you further. I hope that helps!