I preordered EGtW and received the backgrounds, frames and themes, but now they are gone. I had some characters with those equipped but when I changed to others, they disappeared. Where these removed or is it a bug?
Try clicking on your user name in the upper right hand corner. Choose Account, then click on the Marketplace tab. What does it say under Account Entitlements? If it says you need to sync, click the sync button.
If that doesn’t do it, or you don’t need to sync, try logging out, waiting 15 minutes, and logging back in.
Please let us know whether or not either approach works.
I preordered EGtW and received the backgrounds, frames and themes, but now they are gone. I had some characters with those equipped but when I changed to others, they disappeared. Where these removed or is it a bug?
Try clicking on your user name in the upper right hand corner. Choose Account, then click on the Marketplace tab. What does it say under Account Entitlements? If it says you need to sync, click the sync button.
If that doesn’t do it, or you don’t need to sync, try logging out, waiting 15 minutes, and logging back in.
Please let us know whether or not either approach works.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
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