I’ve attempted to purchase both the Hero and Master subscriptions at their lowest price multiple times with my Visa card (which has enough money on it) and yet it won’t allow me to purchase the subscription.
I am English and so the money in the account is pounds not dollars, could that be the issue?
An error tag comes up when I try which reads: ERROR:Gateway Rejected: avs-GATEWAY_REJECTED
I’ve attempted to purchase both the Hero and Master subscriptions at their lowest price multiple times with my Visa card (which has enough money on it) and yet it won’t allow me to purchase the subscription.
I am English and so the money in the account is pounds not dollars, could that be the issue?
An error tag comes up when I try which reads: ERROR:Gateway Rejected: avs-GATEWAY_REJECTED
Contact Support directly.
https://dndbeyond.zendesk.com/hc/en-us/articles/360055233654-Contact-Information
Since it is related to subscriptions, you'll need to submit a support ticket - https://dndbeyond.link/SubmitTicket
When filling out the ticket, make sure you select under "what can we help you with" Billing > purchasing issue (this way it routes correctly).
Also make sure you add your username, and where possible the email address you've used on your DDB account.
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