I just restarted my subscription but it still says i have to pick characters to unlock and whenever i hit finish unlocking it just reloads to the same page with no changes.
You will need to contact support. Unfortunately, they do not work over the weekend, so it will be a while before you receive an answer.
In the meantime, try logging out and logging back in. You might also check your entitlements, although I’m not sure that applies here. To do that, click on your user name in the upper right of this page. Choose Account, then Marketplace. Under Account Entitlements, look to see if it says you need to sync. If so, hit the sync button. While you are on that page, scroll down and check to make sure that the subscription is listed there.
I just restarted my subscription but it still says i have to pick characters to unlock and whenever i hit finish unlocking it just reloads to the same page with no changes.
Please Help
You will need to contact support. Unfortunately, they do not work over the weekend, so it will be a while before you receive an answer.
In the meantime, try logging out and logging back in. You might also check your entitlements, although I’m not sure that applies here. To do that, click on your user name in the upper right of this page. Choose Account, then Marketplace. Under Account Entitlements, look to see if it says you need to sync. If so, hit the sync button. While you are on that page, scroll down and check to make sure that the subscription is listed there.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk