So if this is like a paid alpha for Eberron, I’m fine with that. Like, paying now gets you early access to new content as it goes through development, that’d be great! But if I’m just going to have to rebuy all of this when it’s made official, I wouldn’t be happy about that. A response on this would be appreciated.
Wait this is unofficial and the races are going to be free next week? What exactly did i pay $20 for?
This is official play-test content. It is not AL legal, and if your DM does not allow play-test (UA) content, then it would not be kosher to use in their campaign either. The races themselves were released for free as part of the monthly UA (here), which means that they should appear for free on DDB within the next week.
You have paid for (playtest) lore, feats, backgrounds, and items.
This was not clearly marked in the Marketplace as playtest, and is only noted as such in the book's own introduction, visible only after purchase. Hence the thread.
You may wish to file a complaint with DDB support (here).
Wait this is unofficial and the races are going to be free next week? What exactly did i pay $20 for?
Wizards of the Coast made the pricing and distribution decision for the Wayfinder's Guide to Eberron both on the DMs Guild and here on D&D Beyond.
This content will not be available for free at a later time. Yes, this is official playtest content, but any content that you pay for on D&D Beyond will not be made "obsolete" in the future. Since money changed hands, this cannot be treated like the free Unearthed Arcana content that typically comes monthly. A digital platform means we can always keep things up-to-date.
The listing and front cover text calls the supplement a "campaign prototype," and this is clearly a brand-new approach for WotC - one that I am excited to see as a fan!
Wait this is unofficial and the races are going to be free next week? What exactly did i pay $20 for?
Wizards of the Coast made the pricing and distribution decision for the Wayfinder's Guide to Eberron both on the DMs Guild and here on D&D Beyond.
This content will not be available for free at a later time. Yes, this is official playtest content, but any content that you pay for on D&D Beyond will not be made "obsolete" in the future. Since money changed hands, this cannot be treated like the free Unearthed Arcana content that typically comes monthly. A digital platform means we can always keep things up-to-date.
The listing and front cover text calls the supplement a "campaign prototype," and this is clearly a brand-new approach for WotC - one that I am excited to see as a fan!
Hey Adam, in the Introduction of the book (visible only after purchase) it is called Playtest content. This is not stated in the listing, which is extremely misleading. As you can see from these threads (and from Twitter, and Facebook where similar discussion is occuring) there are many people who would not have purchased this, knowing that they can't use the races for AL, or knowing that their DM doesn't use playtest content, or being a DM and knowing you don't use playtest content. This was a very unclear process, extremely misleading, and I hope you can understand why people are frustrated that they have spent money on something believing it to be a proper release, only to find out upon reading the introduction that it is not.
On DM's Guild, you can preview the content, and read the introduction where it makes this statement. You cannot do that on D&D Beyond.
As you yourself recognize 'campaign prototype' is something new from WOTC, so do you not understand how this is misleading to your customers to not better explain that this content is not legal, non-playtest content?
What solution do you propose for people who have been tricked by the misleading presentation of this product on D&D Beyond?
I'm a huge DDB supporter and I tout the awesomeness of this place to anyone who will listen, but boy oh boy do I feel burned today, Adam. :(
Wait this is unofficial and the races are going to be free next week? What exactly did i pay $20 for?
Wizards of the Coast made the pricing and distribution decision for the Wayfinder's Guide to Eberron both on the DMs Guild and here on D&D Beyond.
This content will not be available for free at a later time. Yes, this is official playtest content, but any content that you pay for on D&D Beyond will not be made "obsolete" in the future. Since money changed hands, this cannot be treated like the free Unearthed Arcana content that typically comes monthly. A digital platform means we can always keep things up-to-date.
The listing and front cover text calls the supplement a "campaign prototype," and this is clearly a brand-new approach for WotC - one that I am excited to see as a fan!
So will the UA races will NOT be on the site for free then? But people can use the UA article to make private homebrew to get the same thing? I agree with the original post that you could have been more clear this is playtest material before selling it to everyone.
I hope we can have it added on the app, playtest or not it is a lot of information and I would like to be able to read it offline like my other purchases.
Wait this is unofficial and the races are going to be free next week? What exactly did i pay $20 for?
Wizards of the Coast made the pricing and distribution decision for the Wayfinder's Guide to Eberron both on the DMs Guild and here on D&D Beyond.
This content will not be available for free at a later time. Yes, this is official playtest content, but any content that you pay for on D&D Beyond will not be made "obsolete" in the future. Since money changed hands, this cannot be treated like the free Unearthed Arcana content that typically comes monthly. A digital platform means we can always keep things up-to-date.
The listing and front cover text calls the supplement a "campaign prototype," and this is clearly a brand-new approach for WotC - one that I am excited to see as a fan!
Hey Adam, in the Introduction of the book (visible only after purchase) it is called Playtest content. This is not stated in the listing, which is extremely misleading. As you can see from these threads (and from Twitter, and Facebook where similar discussion is occuring) there are many people who would not have purchased this, knowing that they can't use the races for AL, or knowing that their DM doesn't use playtest content, or being a DM and knowing you don't use playtest content. This was a very unclear process, extremely misleading, and I hope you can understand why people are frustrated that they have spent money on something believing it to be a proper release, only to find out upon reading the introduction that it is not.
On DM's Guild, you can preview the content, and read the introduction where it makes this statement. You cannot do that on D&D Beyond.
As you yourself recognize 'campaign prototype' is something new from WOTC, so do you not understand how this is misleading to your customers to not better explain that this content is not legal, non-playtest content?
What solution do you propose for people who have been tricked by the misleading presentation of this product on D&D Beyond?
I'm a huge DDB supporter and I tout the awesomeness of this place to anyone who will listen, but boy oh boy do I feel burned today, Adam. :(
I feel burned as well. This was not made clear and we want a refund!
Yeah, I’m still having trouble seeing what I bought. It sounds like I paid for the ability to use free content on this site. Or rather, I paid to avoid having to manually enter the free content for use on this site. It’s a prototype for the setting, I get that. What happens when an updated version is released? Do we have to buy the update? At this point, it sounds like I paid for the lore. If I knew that was what I was purchasing, I’d have been fine with that. Would’ve waited for a sale or something. But the UA was released after the book. I wanted the races. After I paid for them, they were released for free. That’s so disappointing.
Guys, I understand you are upset, but this isn’t DndBeyond’s fault. This is a misstep by Wizards.
It does seem mis-leading if they do not state it's play test material in the item description. Seems odd that you would expect someone to check it out on DMs Guild first then come back to DnD Beyond to buy the content to ensure that is the case.
I do agree Wizards could have been a bit more upfront about the content of the material but DnD Beyond does have some responsibility to accurate describe the product their are selling on their own platform.
Wait this is unofficial and the races are going to be free next week? What exactly did i pay $20 for?
Wizards of the Coast made the pricing and distribution decision for the Wayfinder's Guide to Eberron both on the DMs Guild and here on D&D Beyond.
This content will not be available for free at a later time. Yes, this is official playtest content, but any content that you pay for on D&D Beyond will not be made "obsolete" in the future. Since money changed hands, this cannot be treated like the free Unearthed Arcana content that typically comes monthly. A digital platform means we can always keep things up-to-date.
The listing and front cover text calls the supplement a "campaign prototype," and this is clearly a brand-new approach for WotC - one that I am excited to see as a fan!
Hey Adam, in the Introduction of the book (visible only after purchase) it is called Playtest content. This is not stated in the listing, which is extremely misleading. As you can see from these threads (and from Twitter, and Facebook where similar discussion is occuring) there are many people who would not have purchased this, knowing that they can't use the races for AL, or knowing that their DM doesn't use playtest content, or being a DM and knowing you don't use playtest content. This was a very unclear process, extremely misleading, and I hope you can understand why people are frustrated that they have spent money on something believing it to be a proper release, only to find out upon reading the introduction that it is not.
On DM's Guild, you can preview the content, and read the introduction where it makes this statement. You cannot do that on D&D Beyond.
As you yourself recognize 'campaign prototype' is something new from WOTC, so do you not understand how this is misleading to your customers?
What solution do you propose for people who have been tricked by the misleading presentation of this product on D&D Beyond?
Although the product description that we received from Wizards of the Coast does not include it, this is reasonable. The marketplace description has been updated with the playtesting text. To reiterate, this is official content that will not become "stale" since you are paying for it.
For the handful of people that have an issue with the approach for this content and would like a refund, feel free to contact our support team.
Guys, I understand you are upset, but this isn’t DndBeyond’s fault. This is a misstep by Wizards.
That is understood, Sansd20, but it is also the listing on here that was less visible than the one on DM's Guild. There's no product preview here, so we had no way to read the introduction that was much more clear about the product, until purchasing it.
I also believe that while Wizards has messed up, that DDB has the opportunity to fix this by allowing people bamboozled by it to receive a refund and have the content removed from their accounts. DDB has formed a trust between it's customers and themselves, and they've done a wonderful job of fostering that... But this is a time where I would have been much better off not being a part of this community, and being on DM's Guild. Or, not trusting DDB to provide me with the information to make a proper purchase, and looking somewhere else. But I did trust them, and was burned in the process (yes, because of WOTC's purposeful wording)... This is still something that DDB, as a provider trying to create that community and positive reputation has the ability to fix for their customers.
Literally all I've asked in this thread is that they (a) adjust the listing to have more clear wording that this is play-test content and (b) honour refunds for those who were tricked by WOTC's sly wording. Perhaps other's a little more angry about it, but I'm just frustrated and disappointed, as someone who is a ridiculously huge fan of DDB.
Wait this is unofficial and the races are going to be free next week? What exactly did i pay $20 for?
Wizards of the Coast made the pricing and distribution decision for the Wayfinder's Guide to Eberron both on the DMs Guild and here on D&D Beyond.
This content will not be available for free at a later time. Yes, this is official playtest content, but any content that you pay for on D&D Beyond will not be made "obsolete" in the future. Since money changed hands, this cannot be treated like the free Unearthed Arcana content that typically comes monthly. A digital platform means we can always keep things up-to-date.
The listing and front cover text calls the supplement a "campaign prototype," and this is clearly a brand-new approach for WotC - one that I am excited to see as a fan!
Hey Adam, in the Introduction of the book (visible only after purchase) it is called Playtest content. This is not stated in the listing, which is extremely misleading. As you can see from these threads (and from Twitter, and Facebook where similar discussion is occuring) there are many people who would not have purchased this, knowing that they can't use the races for AL, or knowing that their DM doesn't use playtest content, or being a DM and knowing you don't use playtest content. This was a very unclear process, extremely misleading, and I hope you can understand why people are frustrated that they have spent money on something believing it to be a proper release, only to find out upon reading the introduction that it is not.
On DM's Guild, you can preview the content, and read the introduction where it makes this statement. You cannot do that on D&D Beyond.
As you yourself recognize 'campaign prototype' is something new from WOTC, so do you not understand how this is misleading to your customers?
What solution do you propose for people who have been tricked by the misleading presentation of this product on D&D Beyond?
Although the product description that we received from Wizards of the Coast does not include it, this is reasonable. The marketplace description has been updated with the playtesting text. To reiterate, this is official content that will not become "stale" since you are paying for it.
For the handful of people that have an issue with the approach for this content and would like a refund, feel free to contact our support team.
Thank you for the quick response and the even-headed reply. I do appreciate companies that can see error and adjust accordingly. I will not be requesting a refund myself but I feel good that you made it an option for those who feel strongly about the approach.
Wait this is unofficial and the races are going to be free next week? What exactly did i pay $20 for?
Wizards of the Coast made the pricing and distribution decision for the Wayfinder's Guide to Eberron both on the DMs Guild and here on D&D Beyond.
This content will not be available for free at a later time. Yes, this is official playtest content, but any content that you pay for on D&D Beyond will not be made "obsolete" in the future. Since money changed hands, this cannot be treated like the free Unearthed Arcana content that typically comes monthly. A digital platform means we can always keep things up-to-date.
The listing and front cover text calls the supplement a "campaign prototype," and this is clearly a brand-new approach for WotC - one that I am excited to see as a fan!
Hey Adam, in the Introduction of the book (visible only after purchase) it is called Playtest content. This is not stated in the listing, which is extremely misleading. As you can see from these threads (and from Twitter, and Facebook where similar discussion is occuring) there are many people who would not have purchased this, knowing that they can't use the races for AL, or knowing that their DM doesn't use playtest content, or being a DM and knowing you don't use playtest content. This was a very unclear process, extremely misleading, and I hope you can understand why people are frustrated that they have spent money on something believing it to be a proper release, only to find out upon reading the introduction that it is not.
On DM's Guild, you can preview the content, and read the introduction where it makes this statement. You cannot do that on D&D Beyond.
As you yourself recognize 'campaign prototype' is something new from WOTC, so do you not understand how this is misleading to your customers?
What solution do you propose for people who have been tricked by the misleading presentation of this product on D&D Beyond?
Although the product description that we received from Wizards of the Coast does not include it, this is reasonable. The marketplace description has been updated with the playtesting text. To reiterate, this is official content that will not become "stale" since you are paying for it.
For the handful of people that have an issue with the approach for this content and would like a refund, feel free to contact our support team.
Thank you Adam. I appreciate your candid and helpful responses, as always. The update offers a lot more clarity, thank you!
Wait this is unofficial and the races are going to be free next week? What exactly did i pay $20 for?
Wizards of the Coast made the pricing and distribution decision for the Wayfinder's Guide to Eberron both on the DMs Guild and here on D&D Beyond.
This content will not be available for free at a later time. Yes, this is official playtest content, but any content that you pay for on D&D Beyond will not be made "obsolete" in the future. Since money changed hands, this cannot be treated like the free Unearthed Arcana content that typically comes monthly. A digital platform means we can always keep things up-to-date.
The listing and front cover text calls the supplement a "campaign prototype," and this is clearly a brand-new approach for WotC - one that I am excited to see as a fan!
Hey Adam, in the Introduction of the book (visible only after purchase) it is called Playtest content. This is not stated in the listing, which is extremely misleading. As you can see from these threads (and from Twitter, and Facebook where similar discussion is occuring) there are many people who would not have purchased this, knowing that they can't use the races for AL, or knowing that their DM doesn't use playtest content, or being a DM and knowing you don't use playtest content. This was a very unclear process, extremely misleading, and I hope you can understand why people are frustrated that they have spent money on something believing it to be a proper release, only to find out upon reading the introduction that it is not.
On DM's Guild, you can preview the content, and read the introduction where it makes this statement. You cannot do that on D&D Beyond.
As you yourself recognize 'campaign prototype' is something new from WOTC, so do you not understand how this is misleading to your customers?
What solution do you propose for people who have been tricked by the misleading presentation of this product on D&D Beyond?
Although the product description that we received from Wizards of the Coast does not include it, this is reasonable. The marketplace description has been updated with the playtesting text. To reiterate, this is official content that will not become "stale" since you are paying for it.
For the handful of people that have an issue with the approach for this content and would like a refund, feel free to contact our support team.
The way you handled this, Adam, makes me feel more safe and confident in the trade-offs of purchasing this content, and I'm adding it to my library right now. Thank you very much! :)
Wait this is unofficial and the races are going to be free next week? What exactly did i pay $20 for?
So if this is like a paid alpha for Eberron, I’m fine with that. Like, paying now gets you early access to new content as it goes through development, that’d be great! But if I’m just going to have to rebuy all of this when it’s made official, I wouldn’t be happy about that. A response on this would be appreciated.
This is official play-test content. It is not AL legal, and if your DM does not allow play-test (UA) content, then it would not be kosher to use in their campaign either. The races themselves were released for free as part of the monthly UA (here), which means that they should appear for free on DDB within the next week.
You have paid for (playtest) lore, feats, backgrounds, and items.
This was not clearly marked in the Marketplace as playtest, and is only noted as such in the book's own introduction, visible only after purchase. Hence the thread.
You may wish to file a complaint with DDB support (here).
I already asked for my money back! The damage caused by shady business practices has already been done.
Wizards of the Coast made the pricing and distribution decision for the Wayfinder's Guide to Eberron both on the DMs Guild and here on D&D Beyond.
This content will not be available for free at a later time. Yes, this is official playtest content, but any content that you pay for on D&D Beyond will not be made "obsolete" in the future. Since money changed hands, this cannot be treated like the free Unearthed Arcana content that typically comes monthly. A digital platform means we can always keep things up-to-date.
The listing and front cover text calls the supplement a "campaign prototype," and this is clearly a brand-new approach for WotC - one that I am excited to see as a fan!
I would also like to offer, for anyone who does not want their players to see Eberron content, it can be turned off in the character builder.
A dwarf with a canoe on his back? What could go wrong?
Hey Adam, in the Introduction of the book (visible only after purchase) it is called Playtest content. This is not stated in the listing, which is extremely misleading. As you can see from these threads (and from Twitter, and Facebook where similar discussion is occuring) there are many people who would not have purchased this, knowing that they can't use the races for AL, or knowing that their DM doesn't use playtest content, or being a DM and knowing you don't use playtest content. This was a very unclear process, extremely misleading, and I hope you can understand why people are frustrated that they have spent money on something believing it to be a proper release, only to find out upon reading the introduction that it is not.
On DM's Guild, you can preview the content, and read the introduction where it makes this statement. You cannot do that on D&D Beyond.
As you yourself recognize 'campaign prototype' is something new from WOTC, so do you not understand how this is misleading to your customers to not better explain that this content is not legal, non-playtest content?
What solution do you propose for people who have been tricked by the misleading presentation of this product on D&D Beyond?
I'm a huge DDB supporter and I tout the awesomeness of this place to anyone who will listen, but boy oh boy do I feel burned today, Adam. :(
So will the UA races will NOT be on the site for free then? But people can use the UA article to make private homebrew to get the same thing? I agree with the original post that you could have been more clear this is playtest material before selling it to everyone.
I hope we can have it added on the app, playtest or not it is a lot of information and I would like to be able to read it offline like my other purchases.
I feel burned as well. This was not made clear and we want a refund!
Guys, I understand you are upset, but this isn’t DndBeyond’s fault. This is a misstep by Wizards.
Misstep by Wizards or not, it was not marked/marketed properly and being annoyed/irritated about it is justified
Yeah, I’m still having trouble seeing what I bought. It sounds like I paid for the ability to use free content on this site. Or rather, I paid to avoid having to manually enter the free content for use on this site. It’s a prototype for the setting, I get that. What happens when an updated version is released? Do we have to buy the update? At this point, it sounds like I paid for the lore. If I knew that was what I was purchasing, I’d have been fine with that. Would’ve waited for a sale or something. But the UA was released after the book. I wanted the races. After I paid for them, they were released for free. That’s so disappointing.
It does seem mis-leading if they do not state it's play test material in the item description. Seems odd that you would expect someone to check it out on DMs Guild first then come back to DnD Beyond to buy the content to ensure that is the case.
I do agree Wizards could have been a bit more upfront about the content of the material but DnD Beyond does have some responsibility to accurate describe the product their are selling on their own platform.
Although the product description that we received from Wizards of the Coast does not include it, this is reasonable. The marketplace description has been updated with the playtesting text. To reiterate, this is official content that will not become "stale" since you are paying for it.
For the handful of people that have an issue with the approach for this content and would like a refund, feel free to contact our support team.
That is understood, Sansd20, but it is also the listing on here that was less visible than the one on DM's Guild. There's no product preview here, so we had no way to read the introduction that was much more clear about the product, until purchasing it.
I also believe that while Wizards has messed up, that DDB has the opportunity to fix this by allowing people bamboozled by it to receive a refund and have the content removed from their accounts. DDB has formed a trust between it's customers and themselves, and they've done a wonderful job of fostering that... But this is a time where I would have been much better off not being a part of this community, and being on DM's Guild. Or, not trusting DDB to provide me with the information to make a proper purchase, and looking somewhere else. But I did trust them, and was burned in the process (yes, because of WOTC's purposeful wording)... This is still something that DDB, as a provider trying to create that community and positive reputation has the ability to fix for their customers.
Literally all I've asked in this thread is that they (a) adjust the listing to have more clear wording that this is play-test content and (b) honour refunds for those who were tricked by WOTC's sly wording. Perhaps other's a little more angry about it, but I'm just frustrated and disappointed, as someone who is a ridiculously huge fan of DDB.
Thank you for the quick response and the even-headed reply. I do appreciate companies that can see error and adjust accordingly. I will not be requesting a refund myself but I feel good that you made it an option for those who feel strongly about the approach.
Thank you Adam. I appreciate your candid and helpful responses, as always. The update offers a lot more clarity, thank you!
Thanks!
The way you handled this, Adam, makes me feel more safe and confident in the trade-offs of purchasing this content, and I'm adding it to my library right now. Thank you very much! :)