Nope. I ordered my physical copy from my local game shop and have been enjoying for about a week now. I don't see any reason anyone's order should be cancelled.
I had the same thing. I ordered the same bundle and I just noticed an email from 3 days ago saying the physical copy of the PHB had been canceled. I'm going to call customer support later when I get home from work.
Money is still pending with my account, so I can't re-order the PHB or any of the others since I now can't afford to.
After the piecemeal order options were removed I was annoyed but willing to ride the waves, but having orders drop without warning and also lose access to everything just as instantly is one more annoyance too many.
Going to keep an eye on my account to ensure my money is returned, but won't be buying the 2024 books now. Think this is just one disappointment too many. Hope you others have a blast with it.
I ordered the $193 bundle of all the 2024 Rulebooks but ONLY the physical Player's Handbook order had a payment declined and order Canceled
Anybody else?
Nope. I ordered my physical copy from my local game shop and have been enjoying for about a week now. I don't see any reason anyone's order should be cancelled.
I had the same thing. I ordered the same bundle and I just noticed an email from 3 days ago saying the physical copy of the PHB had been canceled. I'm going to call customer support later when I get home from work.
If you look on the Bugs forum there's a few people having the same issue
I think this thread concerns this very issue:
Order canceled. Payment unable to process.
Yes, my physical book was cancelled suddenly and without warning. Notified the store, awaiting reply for a few days now.
Was that from your local game shop or elsewhere?
Friendly local game shops for the win. I guess?
This is a known issue for some folks; see this post from the Community Manager for what to do.
I received an email saying my order had failed. Nothing appears in my order history, and the PHB has vanished from my app.
Eternal #DnD Dungeon Master
Money is still pending with my account, so I can't re-order the PHB or any of the others since I now can't afford to.
After the piecemeal order options were removed I was annoyed but willing to ride the waves, but having orders drop without warning and also lose access to everything just as instantly is one more annoyance too many.
Going to keep an eye on my account to ensure my money is returned, but won't be buying the 2024 books now. Think this is just one disappointment too many. Hope you others have a blast with it.
Eternal #DnD Dungeon Master
Edit: Subscription issue resolved.
Eternal #DnD Dungeon Master
There is a much larger thread for this same issue. There's a lot of people affected.
Order canceled. Payment unable to process. - Bugs & Support - D&D Beyond General - D&D Beyond Forums - D&D Beyond (dndbeyond.com)
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