Welcome to the Support Thread for KEYS FROM THE GOLDEN VAULT
If you find any issues with the content from the sourcebook, or using it on a D&D Beyond character, please search the thread (Search form) before posting in this thread.
Please note that this thread is for the early release of Keys From the Golden Vault - which you can attain by preordering the Physical/Digital bundle via the D&D Official Store. If you have the bundle, you can redeem your key and begin reading now!
The book will release for all users on Feb 21, 2023.
RELEASE NOTES
Keys from the Golden Vault PRESENTS thirteen DUNGEONS & DRAGONS adventures that feature heists. In each adventure, the characters receive a mission, plan the job, execute their plan, and try to escape the scene. You can run each heist as a standalone adventure or as part of a larger campaign!
Syncing Entitlements
If you don’t see any of the content from the book (preorder bonuses or otherwise), please be sure to resync your entitlements. You can do so by following these steps:
Once completed, your content should appear! If you experience any issues with accessing your content please reach out to our Support Team.
Prisoner 13
Want a taste of the Heists to come?
D&D Beyond users can claim Prisoner 13 at no cost, simply click the button below to visit to claim page and add it to your account. If you're not yet a D&D Beyond user, you can sign up here.
Purchased this twice, once for myself and then 2 days later for a friend as a gift. His has a key on the order history, mine does not. I have "synced" and yet I am still being asked to purchase this book, and I have checked my emails, and the email sends me back here, but does not activate. Please help!
I pre-ordered this yesterday on dndbeyond. The page said that if I pre-ordered it would be available on the 7th February (today). Now the page tells me that I already own this, but that it won't be available until the 21st. I'm confused. Was I meant to have received a key?
I pre-ordered this yesterday on dndbeyond. The page said that if I pre-ordered it would be available on the 7th February (today). Now the page tells me that I already own this, but that it won't be available until the 21st. I'm confused. Was I meant to have received a key?
same issue. i preordered on 2/4, it said would unlock on 2/7, but when i go to look at it, it just brings me to the marketplace page saying it will unlock on 2/21.
I pre-ordered this yesterday on dndbeyond. The page said that if I pre-ordered it would be available on the 7th February (today). Now the page tells me that I already own this, but that it won't be available until the 21st. I'm confused. Was I meant to have received a key?
THIS!
1st the OLG BS and now this... CLEAR COMMUNICATION is important, I FEEL deceived, would have gotten the bundle if it was clear THE BUNDLE (and not PRE-ORDER) was the only way to have access today. GET YOUR STUFF STRAIGHT WOTC!
I pre-ordered this yesterday on dndbeyond. The page said that if I pre-ordered it would be available on the 7th February (today). Now the page tells me that I already own this, but that it won't be available until the 21st. I'm confused. Was I meant to have received a key?
Same for me. I'm guessing the f*Ed up and only meant to give early access with the bundle. Does anyone have a screen capture of the screen where it says we'd get early access?
I pre-ordered this yesterday on dndbeyond. The page said that if I pre-ordered it would be available on the 7th February (today). Now the page tells me that I already own this, but that it won't be available until the 21st. I'm confused. Was I meant to have received a key?
Same for me. I'm guessing the f*Ed up and only meant to give early access with the bundle. Does anyone have a screen capture of the screen where it says we'd get early access?
Here's someone who screenshotted it. And the digital-only pre-order was saying Feb 7 as late as 10pm ET last night when I pre-ordered it, but the text of the page changed between then and this morning.
It's been 24 hours since I raised a support ticked about this, and the day after the store page said I'd receive the content but I haven't heard anything back yet...
Hi there! The backgrounds for the pre-order for Keys from the Golden Vault are a bit funky at the bottom with white space that doesn't look like they're formatted correctly.
Are the magic items not set up yet on DDB because the book isn't officially released yet, or do they not come with the Early Access Digital+Physical Bundle...? I have the early access digital copy and it's readable, but every time I hover over and try to access one of the book's magic items, it redirects me to buy the adventure's content pack. But then trying to see that in the Marketplace leads to an error page... because it's not open to the public yet.
As I did not get an answer from D&D Beyond, I have gone ahead and canceled my subscription. It appears they do not take anything else seriously. I have been an annual member for 3 years, and had spent hundreds on books. But its not worth it to me to keep sponsoring a business that doesn't care about its customers.
It's been 3 days since I raised a support ticked about this, and it's three days after the store page said I'd receive the content but I haven't heard anything back yet... How long does it usually take the support team to reply?
I disputed the charge for the pre-order with PayPal. I strongly recommend everyone else that fell for the pre-order bait and switch to dispute the charge with paypal or their bank depending on how you paid. There is a screen shot of the original promised date you can use earlier in this thread.
Out of curiosity, has anyone who submitted a ticket about the pre-order not being available got a response? It's been a week. Or are they just hoping we'll go ayay if they ignore us.
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AlumniWelcome to the Support Thread for KEYS FROM THE GOLDEN VAULT
If you find any issues with the content from the sourcebook, or using it on a D&D Beyond character, please search the thread (Search form) before posting in this thread.
Please note that this thread is for the early release of Keys From the Golden Vault - which you can attain by preordering the Physical/Digital bundle via the D&D Official Store. If you have the bundle, you can redeem your key and begin reading now!
The book will release for all users on Feb 21, 2023.
RELEASE NOTES
Keys from the Golden Vault PRESENTS thirteen DUNGEONS & DRAGONS adventures that feature heists. In each adventure, the characters receive a mission, plan the job, execute their plan, and try to escape the scene. You can run each heist as a standalone adventure or as part of a larger campaign!
Syncing Entitlements
If you don’t see any of the content from the book (preorder bonuses or otherwise), please be sure to resync your entitlements. You can do so by following these steps:
Once completed, your content should appear! If you experience any issues with accessing your content please reach out to our Support Team.
Prisoner 13
Want a taste of the Heists to come?
D&D Beyond users can claim Prisoner 13 at no cost, simply click the button below to visit to claim page and add it to your account. If you're not yet a D&D Beyond user, you can sign up here.
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Standard "free" content is restricted to the D&D 5th Edition Basic Rules, SRD, and other free content.
Purchased this twice, once for myself and then 2 days later for a friend as a gift. His has a key on the order history, mine does not. I have "synced" and yet I am still being asked to purchase this book, and I have checked my emails, and the email sends me back here, but does not activate. Please help!
I pre-ordered this yesterday on dndbeyond. The page said that if I pre-ordered it would be available on the 7th February (today). Now the page tells me that I already own this, but that it won't be available until the 21st. I'm confused. Was I meant to have received a key?
same issue. i preordered on 2/4, it said would unlock on 2/7, but when i go to look at it, it just brings me to the marketplace page saying it will unlock on 2/21.
THIS!
1st the OLG BS and now this... CLEAR COMMUNICATION is important, I FEEL deceived, would have gotten the bundle if it was clear THE BUNDLE (and not PRE-ORDER) was the only way to have access today. GET YOUR STUFF STRAIGHT WOTC!
D&D Beyond Legendary Bundle Holder
Playing D&D since 1979 (The Keep on the Borderlands)
Same for me. I'm guessing the f*Ed up and only meant to give early access with the bundle. Does anyone have a screen capture of the screen where it says we'd get early access?
Here's someone who screenshotted it. And the digital-only pre-order was saying Feb 7 as late as 10pm ET last night when I pre-ordered it, but the text of the page changed between then and this morning.
Same here, glad im not the only one
Honestly thought I was getting early access even with the digital version.
AModestProposal
It's been 24 hours since I raised a support ticked about this, and the day after the store page said I'd receive the content but I haven't heard anything back yet...
I'm about to dispute the charge with paypal
Hi there! The backgrounds for the pre-order for Keys from the Golden Vault are a bit funky at the bottom with white space that doesn't look like they're formatted correctly.
Are the magic items not set up yet on DDB because the book isn't officially released yet, or do they not come with the Early Access Digital+Physical Bundle...? I have the early access digital copy and it's readable, but every time I hover over and try to access one of the book's magic items, it redirects me to buy the adventure's content pack. But then trying to see that in the Marketplace leads to an error page... because it's not open to the public yet.
Ryan (he/him/his)
Extended Signature
As I did not get an answer from D&D Beyond, I have gone ahead and canceled my subscription. It appears they do not take anything else seriously. I have been an annual member for 3 years, and had spent hundreds on books. But its not worth it to me to keep sponsoring a business that doesn't care about its customers.
EDIT: THIS IS FIXED! Thank you!!!
The links to items and what not are broken and give 404 even though content is owned.
For example, when I hover over the links that are in the "Introduction - A Collection of Heists" chapter, they're broken:
https://ibb.co/vYLfZgc
Clicking the link links lead to the Page Not Found / 404 error page.
It seems that anything that links back into this product is broken.
The product was purchased as part of the WotC Bundle with the book, and claimed this morning using the Reclaim Code.
It's been 3 days since I raised a support ticked about this, and it's three days after the store page said I'd receive the content but I haven't heard anything back yet...
How long does it usually take the support team to reply?
Just tossing my hat in with the mix of people who bought the digital-only version thinking I'd get to see it Feb 7.
Can we at least get an official, "no, we will not honor this date for digital only pre-orders, despite making a mistake"?
Or is gaslighting and silence standard policy now?
Farmer B. Dice Farmer. -- Game grower. Cardboard cultivator. Polyhedral planter.
I disputed the charge for the pre-order with PayPal. I strongly recommend everyone else that fell for the pre-order bait and switch to dispute the charge with paypal or their bank depending on how you paid. There is a screen shot of the original promised date you can use earlier in this thread.
Out of curiosity, has anyone who submitted a ticket about the pre-order not being available got a response? It's been a week. Or are they just hoping we'll go ayay if they ignore us.
Nothing from what ive seen, probably just ignoring us till it comes out