D&D Beyond Drops Issues & Support Thread

Quote from wagnarokkr >>

Quote from Nimglin_Kurrelguyre >>

Yes. I actually did find it as you suggest and was editing my question while you were replying which is why it is now different than in your quote. (Thank you BTW for your kind attention, time and response!)

So am I correct in surmising that Drop in Enounters are persistent but not all Drops are persistent? ISTR that some drops must be claimed promptly, during the week of its posting (eg. Dice Drops). I'm still trying to figure out which drops are ephemeral and which are persistent.

The article announcing the whole Drops thing seemed to make it pretty clear that you get to keep all the Subscriber content for as long as you have a subscription, and there is no need to explicitly claim any of it. None of the subscriber content is "ephemeral" in that way as far as I know. Where did you hear it was?

 Many links included in the historic D&D Beyond Drops Content Library are—and have always been—broken for me. Feats & Spells links do work for me. But while I did once claim a dice drop from the main Drops page because I happened to log on that week, I remain unable to download any other dice drops. I guess that covers all of the categories (Encounters, Spells, Feats, & Dice), so it's only dice drops which seem to me to be ephemeral.

Quote from Nimglin_Kurrelguyre >>

Quote from wagnarokkr >>

Quote from Nimglin_Kurrelguyre >>

Yes. I actually did find it as you suggest and was editing my question while you were replying which is why it is now different than in your quote. (Thank you BTW for your kind attention, time and response!)

So am I correct in surmising that Drop in Enounters are persistent but not all Drops are persistent? ISTR that some drops must be claimed promptly, during the week of its posting (eg. Dice Drops). I'm still trying to figure out which drops are ephemeral and which are persistent.

The article announcing the whole Drops thing seemed to make it pretty clear that you get to keep all the Subscriber content for as long as you have a subscription, and there is no need to explicitly claim any of it. None of the subscriber content is "ephemeral" in that way as far as I know. Where did you hear it was?

 Many links included in the historic D&D Beyond Drops Content Library are—and have always been—broken for me. Feats & Spells links do work for me. But while I did once claim a dice drop from the main Drops page because I happened to log on that week, I remain unable to download any other dice drops. I guess that covers all of the categories (Encounters, Spells, Feats, & Dice), so it's only dice drops which seem to me to be ephemeral.

Drops has only existed for about a month, and there haven't been any dice released under it in that time. You may be looking at some stuff from the old subscriber perks program, which they've combined with the new Drops stuff into a single "Subscriber Content" page now. It's possible that some of the dice from the subscriber perks had limited windows of time in which you had to claim them, but they've said it's not supposed to work that way anymore, so you might want to put in a support ticket about that.

The digital dice are not something you need to "download"; they're for use with the D&D Beyond online tools, and you can see all the ones you have access to here: https://www.dndbeyond.com/my-dice

Quote from wagnarokkr >>

Quote from Nimglin_Kurrelguyre >>

Quote from wagnarokkr >>

Quote from Nimglin_Kurrelguyre >>

Yes. I actually did find it as you suggest and was editing my question while you were replying which is why it is now different than in your quote. (Thank you BTW for your kind attention, time and response!)

So am I correct in surmising that Drop in Enounters are persistent but not all Drops are persistent? ISTR that some drops must be claimed promptly, during the week of its posting (eg. Dice Drops). I'm still trying to figure out which drops are ephemeral and which are persistent.

The article announcing the whole Drops thing seemed to make it pretty clear that you get to keep all the Subscriber content for as long as you have a subscription, and there is no need to explicitly claim any of it. None of the subscriber content is "ephemeral" in that way as far as I know. Where did you hear it was?

 Many links included in the historic D&D Beyond Drops Content Library are—and have always been—broken for me. Feats & Spells links do work for me. But while I did once claim a dice drop from the main Drops page because I happened to log on that week, I remain unable to download any other dice drops. I guess that covers all of the categories (Encounters, Spells, Feats, & Dice), so it's only dice drops which seem to me to be ephemeral.

Drops has only existed for about a month, and there haven't been any dice released under it in that time. You may be looking at some stuff from the old subscriber perks program, which they've combined with the new Drops stuff into a single "Subscriber Content" page now. It's possible that some of the dice from the subscriber perks had limited windows of time in which you had to claim them, but they've said it's not supposed to work that way anymore, so you might want to put in a support ticket about that.

The digital dice are not something you need to "download"; they're for use with the D&D Beyond online tools, and you can see all the ones you have access to here: https://www.dndbeyond.com/my-dice

 OK. I had indeed conflated "Subscriber Perks" with "D&D Beyond Drops", but as you say they are now effectively the same thing and should no longer be ephemeral, so I will submit a support ticket as you have suggested. It will state that every Dice link on the D&D Beyond Drops Content Library resolve (for me) in an XML error message, and are thus unavailable to claim. Btw, here is the link to the aforementioned content library should any Hero– or Master–Tier subscriber wish to compare your experience with mine:

https://www.dndbeyond.com/en/library/subscriber-content 

Thanks again for your attention, time, knowledge, and patience with me. I appreciate you!

FYI, I gave up after a failed attempt to submit a ticket to report the XML error message received when attempting to access content (specifically Digital Dice) within the D&D Beyond Drops Subscriber Content Library which is available to Hero Tier and Master Tier subscribers. My reasons for giving up are: 1) I don't have a wizards login and am finding this process too onerous to navigate, 2) I'm too busy trying to learn how to create and manage campaigns within D&D Beyond to be derailed by peripheral concerns, and 3) I suspect the developers must already be aware of the issue and presume a fix will be forthcoming, regardless of any actions I myself do or do not take. /FIN

Quote from Nimglin_Kurrelguyre >>

FYI, I gave up after a failed attempt to submit a ticket to report the XML error message received when attempting to access content (specifically Digital Dice) within the D&D Beyond Drops Subscriber Content Library which is available to Hero Tier and Master Tier subscribers. My reasons for giving up are: 1) I don't have a wizards login and am finding this process too onerous to navigate, 2) I'm too busy trying to learn how to create and manage campaigns within D&D Beyond to be derailed by peripheral concerns, and 3) I suspect the developers must already be aware of the issue and presume a fix will be forthcoming, regardless of any actions I myself do or do not take. /FIN

 You can temporarily get around the dice XML error by deleting cookies and saved data for DDB in your browser.

Thank you for the tip, jl8e! Deleting cookies & clearing my cache indeed resolved the issue (at least temporarily, which is enough.)

Recent master resub,
 -licenses are in sync,
cache cleared logged back in -
still no access to the new drops this week, angel of death etc.