So I have been running D&D Club at my school (I am a teacher) and through much work we got through with paper and pencil having 40 plus students in the club in just the last year alone.  It was awesome, we had a blast, and the students loved it!  However, this year we are moving through school very cautiously due to COVID and I wanted to move a lot of the functions that used to be paper and pencil into D&DBeyond.  I've sent support messages asking for assistance with D&DBeyond but after a week there was no response, even a simple yes or no would have been something.  I sent a second message to the support and its been three days since that.

I was hoping to get a response to my question in a reasonable amount of time since it would affect whether or not it would be a good idea to subscribe to D&DBeyond for our school club since our funds are limited and I would like to get the ball rolling for the club.

So I guess my question is, is it abnormal that I have had no response to my club inquiry from the support ticket for 10 days and does D&DBeyond help out school clubs?

Their response times have been very slow as of late. Not sure if its volume or an error in the queueing software.

We might be able to answer your questions as well though.

I think COVID has affected everything online related exponentially. 

The Beyonders on these forums are usually quite helpful.

Regarding subscriptions, you can have any number of campaigns but are limited to 12 PCs in each. Content sharing is limited to 5 campaigns at the Master tier.

https://www.dndbeyond.com/subscriptions

I appreciate the response; the question has to do with assistance provided to public school clubs and what help is available from the company in this regard.  I am guessing that's really going to have to be a moderator/ company employee that will need to answer it for me.

You did answer my initial question about the response time though which I really appreciate :)

(may your next d20 roll you a crit)   

Yeah, you will definitely need a staff response.

At a high level though, what you would end up doing (outside of assistance) is that you would have one account for the Club sponsor that you would buy all of the books under. And then you would need a master tier subscription to enable content sharing.

This will let you selectively share all of the books with up to 36 other players (3 campaigns of 12 each) which should probably cover a school club.

so you are looking at $50 a year for the sub + $90 one time (for the core 3 PHB, DMG, and MM).

And then of course other books as needed / funds are available (Xanathar's is the first one I would add after that) and any adventures.

So its been 2 weeks since I submitted my request for school club help through the contact us and I haven't heard a peep yet.  Is there anyway to get the person assigned to it switched because clearly at this point they are either too busy or have ignored my questions?

Maybe try a repost in the feedback and support forum?

Double check your spam filter, too -- I've seen that be the reason for long response times in other posts here. Otherwise you'd want to get a mod to check in for you.